Exchanges: the loss is contractually yours
The FBI attributed the theft of approximately $1.5 billion from the exchange Bybit in February 2025 to North Korea ([2]). In 2025 alone, the FBI received 181,565 complaints involving cryptocurrency with $11.366 billion in reported losses, up 22 percent from 2024 ([3]). When customers report account takeovers, the Consumer Financial Protection Bureau found that companies “often” respond that transfers are irreversible and that “consumers are responsible for the security of their accounts” ([4]). One platform cited terms stating the customer would not hold it liable for “equipment or software failures or malfunctions … security breaches and unauthorized access” ([4]). In our experience, platform agreements routinely include clauses that shift losses to the customer if their device is compromised. Review these agreements proactively, before any incident occurs.Self-custody: you are the security team
Hardware and browser wallets do not eliminate risk; instead, they transfer it to the holder. A joint FBI, CISA, and Treasury advisory describes North Korean actors targeting “individual holders of large amounts of cryptocurrency” with trojanized applications whose fake “update” function installs malware that steals private keys ([5]). The Federal Trade Commission is direct: if a wallet “is stolen or compromised,” you are “likely to find that no one can step in to help you recover your funds” ([6]). AI-generated voice clones and deepfake video calls are already used to walk holders through the steps that drain a wallet ([7]), and the NSA expects those tools to improve within months, not years ([1]).Trusts and custodians: the duty is what the document says
Many families have placed digital assets in U.S. or offshore asset protection trusts with a professional trustee or a regulated custodian. This approach is often good, but it does not provide automatic protection. New York Banking Law § 100 grants trust companies fiduciary powers, including the power to “receive, take, manage, hold and dispose of according to the terms of such trust” the property entrusted to them ([8]). The statute confers powers; however, it does not contain no express duty to safeguard digital assets against foreseeable account takeovers or cyber attacks. If that duty is not written into the trust agreement or custody agreement, expect the trustee to argue it does not exist. The same considerations apply outside New York. If the asset protection trust trust is established in South Dakota, Wyoming, or an offshore jurisdiction, do not assume that default rules impose the duties omitted by New York’s statute. The trust agreement should clearly define the trustee’s responsibilities for safeguarding assets, including cryptocurrency and bank accounts, and specify the consequences of any breach in the age of agentic AI cyberattacks. Regulators expect more of licensed custodians. DFS guidance issued September 30, 2025, to BitLicensees and limited purpose trust companies requires custodians to hold customer crypto only for custody and safekeeping, segregate it on-chain and on their ledger. They also required trust companies to treat customers’ crypto as belonging solely to customers, and disclose the customer’s property interest and any material sub-custodian risks ([9]). And these expectations are excelleent, but they do not replace the need for enforceable contract terms and insurance.What to check this month
1. Exchange and platform agreements: locate the loss-allocation, device-compromise, and arbitration clauses ([4]). 2. Trust and custody agreements, in every jurisdiction: confirm an express duty to safeguard digital assets, a defined security standard, and remedies for breach (given NSA’s June 22, 2026 warning concerning agentic AI cybercrime). 3. Trustee and custodian insurance: confirm coverage, limits, and exclusions for cyber theft, and if your assets are within the covered class. 4. Key control: document who holds keys, who can authorize transfers, and what verification is required ([9]). 5. Incident plan: know that the first report goes to the FBI’s IC3 with wallet addresses, transaction hashes, amounts, and timestamps ([10]).How Dilendorf Law Firm helps
We have addressed each of the issues described above. Dilendorf Law Firm has arbitrated more than 130 cyber crime cases involving custody disputes and represents clients in all types of crypto compromise cases, including (i) assigning retired law enforcement agents, (ii) tracing stolen assets, (iii) investigating intrusions, and (iv) arbitrating claims against custodians, trust companies, and exchanges. We know the attack vectors used against wallets, exchanges, trustees, and custodians, and the defenses each raises afterward. On the prevention side, working with retired IC3 cybercrime specialists, we design asset protection trusts for cryptocurrency, negotiate custody and trustee agreements that state the duty to safeguard expressly. We also help client to verify trustee’s insurance limits, and plan secure transfers of assets from one wallet or custodian to another (using services of retired IC3 cybercrime specialists). The NSA has emphasized the urgency of this issue. All trust, bank and custody agreements should be reviewed promptly.Contact US
At Dilendorf Law Firm, we advise wealth managers, family offices, and individual holders on the custody of digital assets held on exchanges and in self-custody wallets. We also help clients with completing due diligence on onshore/offshore trustees and regulated custodians in New York and other U.S. jurisdictions. If your crypto has already been compromised, we assign retired law enforcement agents to trace and investigate the theft and arbitrate claims against exchanges, trust companies, and custodians. Contact us at +1 212 457 9797 or email us at info@dilendorf.com. This article is for general informational purposes only and does not constitute legal advice. Reading it does not create an attorney-client relationship with Dilendorf Law Firm. Attorney Advertising.Frequently asked questions
Does my exchange have to reimburse me if my account is hacked?
Usually the exchange will say no. The CFPB found that companies “often” tell consumers that transfers are irreversible and that consumers are responsible for account security, and some cite terms disclaiming liability for “security breaches and unauthorized access” ([4]). Whether that holds depends on the agreement and the platform’s own failures.Is a hardware wallet safer than a regulated custodian?
Neither is safe by default. U.S. agencies report state actors targeting both exchanges and “individual holders of large amounts of cryptocurrency” with malware that steals private keys ([5]). The better question is which model gives you an enforceable duty, insurance, and a recovery path if the attack succeeds.Does a New York trustee automatically owe a duty to protect crypto from hackers?
Not expressly. Banking Law § 100 grants powers to hold and manage property “according to the terms of such trust” and sets no cybersecurity standard ([8]). The duty to safeguard digital assets should be written into the trust or custody agreement, with a defined standard and remedies.What should a settlor check in an existing crypto trust?
Whether the trust is in New York, South Dakota, Wyoming, or offshore, confirm the trustee has an express duty to safeguard digital assets, review the security standard and key-control provisions, and verify that the trustee’s insurance covers cyber theft with limits adequate for the holdings. DFS expects licensed custodians to disclose segregation, the customer’s property interest, and sub-custody risks ([9]); ask your trustee for the same.Is crypto held with a custodian insured like a bank deposit?
No. The FTC states that crypto in accounts “is not insured by a government like U.S. dollars deposited into an FDIC insured bank account,” and that if the storage provider is hacked, “the government has no obligation to step in” ([6]). Any coverage is private and defined by the policy.What should be done in the first hours after a theft?
Report immediately to the FBI’s Internet Crime Complaint Center at ic3.gov or a local FBI field office, providing cryptocurrency addresses, amounts and asset types, dates and times, and transaction hashes ([10]). Preserve devices and messages. Be wary of anyone offering to recover funds for a fee, which the FBI warns may be another scam ([10]).How does Dilendorf Law Firm approach a custody engagement?
We start from the record of more than 130 arbitrated cyber crime custody disputes: what attacks succeeded, and what defenses exchanges, trustees, and custodians raised. For a compromise that has already happened, we assign retired law enforcement agents, trace and investigate, and arbitrate against the custodian, trust company, or exchange. For prevention, we review agreements and insurance, design or restate an asset protection trust with an express duty to safeguard, and plan secure transfers. Outcomes depend on the facts.Sources
[1] National Security Agency, “Five Eyes Cyber Security Agencies Statement,” June 22, 2026. https://www.nsa.gov/Press-Room/News-Highlights/Article/Article/4523810/five-eyes-cyber-security-agencies-statement/ [2] FBI Internet Crime Complaint Center, PSA “North Korea Responsible for $1.5 Billion Bybit Hack,” Feb. 26, 2025. https://www.ic3.gov/psa/2025/psa250226 [3] FBI Internet Crime Complaint Center, “2025 Internet Crime Report,” pp. 7–8, 52. https://www.ic3.gov/AnnualReport/Reports/2025_IC3Report.pdf [4] Consumer Financial Protection Bureau, “Complaint Bulletin: An analysis of consumer complaints related to crypto-assets,” Nov. 2022, pp. 17–18, 20, 42–43. https://files.consumerfinance.gov/f/documents/cfpb_complaint-bulletin_crypto-assets_2022-11.pdf [5] CISA, FBI, and U.S. Treasury, Joint Cybersecurity Advisory AA22-108A, “TraderTraitor: North Korean State-Sponsored APT Targets Blockchain Companies,” Apr. 18, 2022 (updated Apr. 20, 2022). https://www.cisa.gov/news-events/cybersecurity-advisories/aa22-108a [6] Federal Trade Commission, “What To Know About Cryptocurrency and Scams.” https://consumer.ftc.gov/articles/what-know-about-cryptocurrency-scams [7] FBI Internet Crime Complaint Center, PSA “Criminals Use Generative Artificial Intelligence to Facilitate Financial Fraud,” Dec. 3, 2024. https://www.ic3.gov/PSA/2024/PSA241203 [8] New York Banking Law § 100, Fiduciary powers (New York State Senate). https://www.nysenate.gov/legislation/laws/BNK/100 [9] New York State Department of Financial Services, Industry Letter, “Updated Guidance on Custodial Structures for Customer Protection in the Event of Insolvency,” Sept. 30, 2025. https://www.dfs.ny.gov/industry-guidance/industry-letters/il20250930-updated-guidance-custodial-structures [10] FBI Internet Crime Complaint Center, PSA “FBI Guidance for Cryptocurrency Scam Victims,” Aug. 24, 2023. https://www.ic3.gov/PSA/2023/psa230824
