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Arbitration · AAA, JAMS & NAM · New York

Commercial, Technology & Insurance Arbitration Lawyers

A vendor stopped performing. A software platform failed. An insurer denied the claim. The contract or policy says arbitrate.

We represent businesses on both sides of commercial arbitrations, including technology, licensing and coverage disputes. Counsel in more than 130 arbitrations before AAA, JAMS and NAM since 2019.

Vendor and SaaS contracts  ·  AI-service agreements  ·  Licensing and distribution  ·  Insurance coverage
Why It Matters

Commercial arbitration rewards the party that defines the dispute first.

Business contracts increasingly name AAA, JAMS or NAM. The rules allow a faster, private process with limited discovery and experienced arbitrators.

That process favors precision. The demand defines the claims. The document requests define the record. The arbitrator selected on day ten decides everything after.

Technology and insurance disputes add a layer. Service levels, acceptance criteria, data obligations and policy language have to be explained through the right witnesses.

The Landscape

Business disputes have moved to arbitration at scale.

Published AAA and JAMS figures for 2025, and the federal confirmation deadline.

580,000
Cases filed with the AAA in 2025
$29B
Claims and counterclaims in AAA business-to-business cases in 2025
~22,000
New case filings JAMS received in 2025
1 year
Period after an award in which a party may apply to a court to confirm it under the Federal Arbitration Act

An award is paper until a court confirms it. We plan for confirmation and collection from the first filing. Sources: American Arbitration Association (2025 caseload); JAMS, About; 9 U.S.C. § 9.

What We Do

Contracts, platforms and policies.

Vendors

Vendor and supply disputes

Non-performance, defective deliverables, termination and payment disputes under master services and supply agreements.

SaaS

SaaS and AI-service agreements

Service levels, acceptance, data and security obligations, auto-renewal and termination disputes in software and AI contracts.

IP

Licensing and distribution

Royalty, exclusivity, territory and termination disputes under license and distribution agreements.

Coverage

Insurance coverage disputes

Denied or underpaid cyber, crime, professional liability and property claims under policies with arbitration or appraisal clauses.

Partners

Joint venture and partner disputes

Profit allocation, exclusivity, and exit disputes between commercial partners.

Awards

Confirmation and enforcement

Petitions to confirm, oppositions to vacatur, judgment entry and collection in New York and other states.

How We Work

How a commercial arbitration runs.

The provider rules set the procedure. Strategy decisions come early.

01

Exposure analysis

Arbitrability, forum rules, fee allocation, likely remedies and collectability, assessed before filing or answering.

02

Demand or answer

Claims and counterclaims stated with precision. Emergency measures sought where assets or evidence are at risk.

03

Arbitrator selection

Candidates researched for background and published decisions. Strike-and-rank submitted within the deadline.

04

Protective order and exchange

A negotiated protective order covering confidential and technical material. Focused document requests and expert reports.

05

Hearing, award and enforcement

Tried before one or three arbitrators. The award is confirmed in court and collected if payment does not follow.

The Team Behind the Case

Counsel and experts, matched to the dispute.

The legal team

Counsel in more than 130 arbitrations.

Before AAA, JAMS and NAM since 2019, for claimants and for respondents. We know each provider’s list procedures, fee schedules and deadlines, and the courts that compel, confirm and vacate.

The expert network

Experts retained to fit the case.

Forensic accountants, damages analysts, cybersecurity and authentication specialists, payments professionals, construction engineers and compensation experts, prepared for hearing.

If You Just Received a Demand

Deadlines start the day the demand arrives.

The answer, the arbitrator list and the evidence all run on the provider’s clock, not yours.

Do
  • Calendar the answer date and the arbitrator-list return date
  • Pull the full agreement, including incorporated terms, order forms and amendments
  • Preserve emails, tickets, logs, contracts and payment records
  • Notify insurers whose policies may respond
  • Call counsel before responding to the provider or the other side
Do not
  • Let the list deadline pass; the provider will appoint without you
  • Write to the claimant or case manager without a strategy
  • Delete accounts, data or communications, even routine ones
  • Assume fee allocation works the way it does in court
  • Keep performing or paying under a contract you intend to terminate without advice
Insights

From the firm’s writing.

Business

NYC Business Arbitration Attorney: File or Defend a Claim

Forum differences, arbitrator lists, discovery limits and dispositive motions.

Read the article
Payments

Who Owns the Merchant Portfolio? The Contract Decides

How commercial agreements allocate ownership, and how disputes are resolved.

Read the article
Startups

AI Startup Attorney: Legal Guide for Founders & Seed Funding

Technology contracts and the dispute clauses that come with them.

Read the article
FAQ

Frequently asked.

Each has its own rules, fee schedules, list procedures and deadlines. AAA Commercial Rules include expedited and large-complex-case procedures. JAMS offers Comprehensive and Streamlined rules. NAM publishes Comprehensive Rules. The contract names the provider.

Yes, but discovery is narrower than in court and must be requested with precision. Expedited procedures may limit exchange to hearing exhibits. We identify what matters early.

If the policy contains an arbitration clause, usually yes. Some policies use appraisal for valuation disputes and arbitration for coverage. The policy language controls.

Through expert witnesses and the parties’ own records. For software and AI disputes, acceptance criteria, logs and support tickets are usually more persuasive than opinion.

A party may apply to confirm the award within one year under the Federal Arbitration Act. Grounds to vacate are narrow. Once confirmed, the award is a judgment and collection follows.

For AAA business cases over $1 million closed in 2025, the median time to award was 18.7 months. Expedited cases move faster. Half of business cases settle before award.

Arbitration Practice

Other areas of the practice.

Every category we arbitrate, from consumer claims to complex commercial disputes. Back to the overview.

Contract broken or claim denied? Define the dispute first.

Call for a confidential consultation. We will tell you what the clause requires, what the claim is worth and what to file first.

Dilendorf Law Firm PLLC · 115 Broadway, 5th Floor, New York, NY 10006 · info@dilendorf.com
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