Crypto Theft Recovery: Arbitration & EFTA Claims Against U.S. Exchanges

Dilendorf Law Firm represents victims of cryptocurrency theft and account takeovers on U.S.-licensed exchanges.

If your assets were drained on Coinbase, Kraken, Binance.US, Crypto.com, Bitstamp, eToro USA, KuCoin, Bittrex, CoinJar, Robinhood Crypto, Uphold, itBit (Paxos), or Anchorage Digital, we pursue recovery through binding arbitration and Electronic Fund Transfer Act (EFTA) claims where applicable.

Why Dilendorf Law Firm

• Led by Max Dilendorf, our team has 6+ years arbitrating crypto-theft matters and has handled 100+ arbitration matters, including extensive discovery disputes, expert coordination, and final evidentiary hearings across AAA, JAMS, and NAM.

• We understand user agreements, liability waivers, and dispute-resolution clauses—and how they intersect with federal and state obligations, including EFTA protections for unauthorized electronic transfers.

• From rapid evidence preservation and IC3 reporting to arbitration, we build the factual and legal record needed to overcome common exchange defenses (“as-is,” risk-of-loss, credential-compromise).

• We represent clients in all 50 states against U.S.-regulated platforms and align strategy with applicable law, forum rules, and venue-specific procedures.

Holding Exchanges Accountable

U.S.-licensed exchanges—registered with FinCEN and licensed at the state level—must maintain robust security, fraud controls, and consumer protections. When platforms fail to meet those duties, we pursue:

• Arbitration claims for unauthorized account access and theft

• EFTA claims (where applicable) for unauthorized electronic transfers

• Failures to detect, block, freeze, or escalate suspicious withdrawals

• Breaches of user agreements, security obligations, or regulatory standards

What We Handle

• Exchange account takeovers (phishing, malware, remote access, SIM swap fallout)

• Unauthorized trading/withdrawals and stablecoin conversions

• Failure to freeze or trace funds after timely notice

• Misconfigured security (weak MFA, missing device binding, inadequate cooldowns/allow-lists)

• We also bring SIM-swap–related claims where carrier negligence contributed to the exchange compromise and coordinate those matters alongside the exchange action when strategic.

Our Process

1. Case Evaluation (fast triage) | Review exchange data, TXIDs, wallet paths, login/IP/device logs, and platform communications; confirm forum (AAA/JAMS/NAM) and assess EFTA applicability.

2. Arbitration & EFTA Strategy | Map claims to contract and statute; meet notice and pre-filing requirements; draft demands tailored to the platform’s rules and common defenses.

3. Aggressive Advocacy | Manage discovery (ESI, subpoenas, motions), examine security failures, and pursue awards or negotiated settlements.

Exchanges & Platforms We Pursue (Illustrative)

Coinbase · Kraken · Binance.US · Crypto.com · Bitstamp · eToro USA · KuCoin · Bittrex · CoinJar · Robinhood Crypto · Fidelity Crypto · Uphold · itBit (Paxos) · Anchorage Digital

Act Now

Time matters. Early steps—preserving evidence, filing IC3, and notifying the exchange properly—can materially affect recovery odds and costs.

Contact Us: 212.457.9797 |  info@dilendorf.com