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Are Coinbase’s Arbitration Clauses Enforceable? Key Cases Explained

August 14, 2025 | By: Max Dilendorf, Esq.

Are Coinbase’s Arbitration Clauses Enforceable? Key Cases Explained

Crypto Theft Help Center: Recover Stolen Funds from Exchanges

August 14, 2025 | By: Max Dilendorf, Esq.

Crypto Theft Help Center: Recover Stolen Funds from Exchanges

Arbitrating Crypto Theft Claims Against Crypto Exchanges

August 14, 2025 | By: Max Dilendorf, Esq.

Arbitrating Crypto Theft Claims Against Crypto Exchanges

Crypto Hacked or Stolen? Lawyer’s 15 Steps to Recovery

August 14, 2025 | By: Max Dilendorf, Esq.

Crypto Hacked or Stolen? Lawyer’s 15 Steps to Recovery

Many service providers, including Coinbase, T-Mobile, Verizon, and AT&T, include arbitration clauses in their user agreements. These provisions determine how disputes will be resolved and often require that they be handled through arbitration rather than in court.

Clients often ask whether these arbitration clauses are enforceable. In most circumstances, the answer is yes. Coinbase’s arbitration clause has been reviewed in several cases, and courts have consistently upheld its validity.

Aggarwal v. Coinbase, Inc.

In Aggarwal v. Coinbase, Inc., 685 F. Supp. 3d 867 (N.D. Cal. 2023), the plaintiffs challenged whether the Coinbase User Agreement — specifically its arbitration clause — applied to them.

The court noted:

“On February 4, 2022, Mr. El Bermawy logged into his Coinbase account via Coinbase Pro iOS mobile app and agreed to the updated 2022 User Agreement. (Zia Decl., Ex. 2.) Similarly, Mr. Aggarwal logged into his Coinbase account via Coinbase Pro iOS mobile app and agreed to the updated 2022 User Agreement on February 5, 2022.” Id. at 874.

The plaintiffs argued that “Coinbase’s arbitration agreement is illusory, and therefore unenforceable.” Id. at 875. The court disagreed, finding that the agreement was not unconscionable:

“The Court therefore compel[ed] arbitration.” Id. at 882.

It further granted “Coinbase’s motion to compel arbitration and [stayed] all further litigation pending completion of arbitration.” Iat 882.

Bielski v. Coinbase, Inc.

In Bielski v. Coinbase, Inc., 87 F.4th 1003 (9th Cir. 2023), Coinbase appealed a district court’s denial of its motion to compel arbitration.

The opinion begins:

“Defendant-Appellant Coinbase, an online cryptocurrency exchange, appeals the district court’s denial of its motion to compel arbitration of claims brought by Plaintiff-Appellee Abraham Bielski. Coinbase challenges the district court’s order at every step.” Id. at 1007.

Bielski argued that the agreement was unconscionable because it was an adhesion contract, lacked mutuality, and imposed one-sided, onerous pre-arbitration procedures. The Ninth Circuit rejected these arguments:

“We disagree, and therefore reverse the district court’s denial of Coinbase’s motion to compel arbitration.” Id. at 1013.

The court also rejected his “surprise” argument:

“Mr. Bielski’s argument that the pre-arbitration dispute resolution process establishes surprise [is rejected] because the process is neither hidden nor beyond the reasonable expectation of the user.” Id. at 1014.

The court concluded by reversing the denial of Coinbase’s motion to compel arbitration.

Federal Arbitration Act (FAA) Principles

These rulings reflect the strong federal policy in favor of enforcing arbitration agreements, as set out in the Federal Arbitration Act.

Under the FAA, arbitration clauses are valid and enforceable unless specific legal grounds exist for revocation.

Courts generally require that challenges focus specifically on the arbitration clause or delegation provision, not the entire contract.

Wu v. Uber Tech., Inc.

The New York Court of Appeals in Wu v. Uber Tech., Inc., 43 N.Y.3d 288 (2024), reinforced this principle, noting New York’s “long and strong public policy favoring arbitration.” Id. at 297.

The court stated:

“New York courts interfere as little as possible with the freedom of consenting parties to submit disputes to arbitration.” Id. at 297.

It further recognized that:

“In this case, the parties agree that the arbitration agreement in Uber’s January 2021 terms of use is governed by the Federal Arbitration Act (FAA) (9 USC § 1 et seq.).” Id. at 297.

And importantly:

“Importantly, under both the FAA and New York law, parties may agree to have an arbitrator decide not only the merits of a dispute, but also ‘”gateway” questions of “arbitrability,”’ such as whether their agreement to arbitrate covers a particular controversy or whether one party should be relieved from the agreement due to the wrongful conduct of another party.” Id. at 301.

In its conclusion, the court explained:

“Here, the consequence of plaintiff’s purported failure to carefully review Uber’s updated terms of use is that she must make her arguments regarding Uber’s allegedly deceptive and unconscionable conduct to a neutral arbitrator, not the courts.” Id. at 310.

Coinbase, Inc. v. Suski

In Coinbase, Inc. v. Suski, 602 U.S. 143 (2024), the U.S. Supreme Court addressed a situation where two contracts created conflicting provisions about who decides arbitrability.

The Court summarized:

“What happens if parties have multiple agreements that evidence a conflict over the answer to the third-order question of who decides arbitrability? … Homing in on the conflict between the delegation clause in the first contract and the forum selection clause in the second, the question becomes whether the parties agreed to send the given dispute to arbitration. And that question must be answered by a court.” Id. at 143–144.

It held:

“In cases where parties have agreed to only one contract, and that contract contains an arbitration clause with a delegation provision, then, absent a successful challenge to the delegation provision, courts must send all arbitrability disputes to arbitration. But, where, as here, parties have agreed to two contracts—one sending arbitrability disputes to arbitration, and the other … sending arbitrability disputes to the courts—a court must decide which contract governs.” Id. at 152.

Key Takeaway

Most arbitration clauses, including Coinbase’s, are enforceable under federal and state law. Exceptions exist, but they are limited. Understanding the scope of an arbitration clause — and any related delegation provision — before a dispute arises can help avoid procedural surprises later.

Contact Dilendorf Law Firm

If your cryptocurrency was stolen from the Coinbase exchange, or if you are a victim of a SIM swap attack that resulted in the theft of crypto from a U.S. exchange or a decentralized wallet such as MetaMask, contact Dilendorf Law Firm.

Our firm has over six years of experience in arbitrating these cases in all major arbitration forums, including AAA, JAMS, and NAM. We have handled over 100 arbitration cases, some of which we have taken to evidentiary hearings and won.

Email: info@dilendorf.com | Phone: 212.457.9797

Welcome to the Crypto Theft Help Center, your starting point if your cryptocurrency was stolen from a U.S.-based exchange such as Coinbase, Kraken, or Binance. This resource hub was created by Max Dilendorf, a New York–based attorney who has represented victims of crypto theft nationwide for over six years.

Max has handled more than 100 cases involving stolen digital assets—ranging from SIM-swap attacks and exchange account takeovers to unauthorized access to decentralized wallets like MetaMask. He regularly represents clients in consumer arbitrations before AAA, JAMS, and NAM, and has taken cases through final evidentiary hearings (trials) in these forums.

This help center features a step-by-step video guide that walks victims through the critical stages of the recovery process—from securing compromised accounts and filing law enforcement reports to engaging blockchain forensics and initiating arbitration. If your crypto was stolen, acting quickly and strategically can make the difference. This resource is designed to help you do exactly that.

Episode 1 | Crypto Stolen? What to Do in the First 24 Hours

In this episode, attorney Max Dilendorf outlines the critical steps to take within the first 24 hours of discovering stolen cryptocurrency.

Acting fast can help contain the damage and preserve your recovery options.

You’ll learn how to secure your accounts, enable two-factor authentication, check for SIM-swap attacks, and freeze your credit reports.

Episode 2 | How to File an IC3 Report After Crypto Theft

In Episode 2, Max Dilendorf walks you through the step-by-step process of filing an IC3 report with the FBI—a critical first step after a crypto theft.

Filing this report creates an official record with federal law enforcement and can support future legal actions, forensic investigations, or arbitration.

Episode 3 | How to Hire a Blockchain Forensic Firm After Crypto Theft (Avoid Scams)

In Episode 3, we explain how to safely hire a blockchain forensic firm to trace stolen cryptocurrency—and how to avoid falling victim to fake recovery services.

With scams targeting theft victims on social media and messaging apps, we highlight warning signs and offer practical tips for verifying a firm’s credentials.

Episode 4 | Stolen Crypto? Unlock Arbitration with Your Exchange’s User Agreement

In Episode 4, we explain how to navigate the User Agreement of a U.S.-based crypto exchange after your funds have been stolen.

These agreements often contain arbitration clauses and liability waivers that limit your legal options.

We break down how to locate the relevant provisions, understand your rights, and take the proper steps to preserve your ability to file a claim.

Episode 5 | How to File an Arbitration Claim Against a Crypto Exchange (AAA Process Explained)

In Episode 5, we guide victims of crypto theft through the process of filing an arbitration demand with the American Arbitration Association (AAA).

Once an exchange denies responsibility, arbitration is often the only available legal path.

This episode outlines how to complete and submit the AAA Consumer Demand for Arbitration form, what supporting documents to include, and how to avoid procedural mistakes that could jeopardize your case.

Episode 6 | Denied by the Exchange? What to Know About Liability Waivers in User Agreements

In Episode 6, we walk viewers through how to file a demand for arbitration with the American Arbitration Association (AAA) after a crypto exchange denies responsibility for stolen funds.

We explain how to complete the required forms, what to include with your submission, and why careful preparation is essential to move your case forward.

Episode 7 | Arbitrating Stolen Crypto Claims: Full Timeline & What Victims Should Know

In this episode, we guide victims through the full lifecycle of a crypto arbitration case—from filing to final award—so they can plan ahead and avoid surprises.

Learn how long each stage takes, where delays occur, and how to stay on track during a complex, months-long process.

Episode 8 | How to Choose the Right Arbitrator for Your Crypto Theft Case

In this episode, we explain how the arbitrator selection process works in crypto theft cases filed through the American Arbitration Association (AAA).

From requesting a list of arbitrators to striking and ranking candidates, you’ll learn why selecting someone with crypto and cybersecurity expertise is critical—and how a single decision can shape the outcome of your case.

Episode 9 | Understanding Arbitration Fees for a Crypto Theft Claim Case

This episode provides a detailed look at the true cost of arbitrating a crypto theft claim—from AAA filing fees to expert witness retainers and evidentiary hearing expenses.

We also discuss key contractual provisions in User Agreements that may shift legal fees to the losing party, and how legal strategy can help manage financial risk.

Episode 10 | What Happens at the Final Evidentiary Hearing for a Crypto Theft Claim

In this episode, we walk viewers through the final evidentiary hearing—the critical stage where your crypto theft arbitration case is decided.

You’ll learn what to expect during virtual hearings, how evidence is presented, the role of expert witnesses, and how the arbitrator evaluates the case.

We also explain how long the hearing lasts and when to expect a final award.

Contact Us – Speak with a Crypto Theft Attorney Today

If your cryptocurrency was stolen from a U.S.-based exchange, time is critical. Dilendorf Law Firm has been representing victims of crypto theft since 2019, helping clients nationwide recover stolen digital assets and pursue claims against major platforms.

Schedule a confidential consultation with one of our experienced crypto lawyers to discuss your case, understand your legal options, and develop a recovery strategy. Email: info@dilendorf.com.  Phone: +1 (212) 457-9797

We stay up to date and track cases involving phishing attacks and sim swap affecting major cryptocurrency exchanges and mobile operators:

One of the largest cellphone carriers in the United States is facing yet another lawsuit by a digital currency investor over SIM swap fraud. T-Mobile failed in its duty to protect its users and resulted in the plaintiff’s loss of $55,000 worth of BTC, according to the lawsuit filed in Pennsylvania.

I am victim of a SIM Swap scam. Both T-Mobil and Coinbase.com where negligent and failed to protect me. I have all the evidence to prove my case.

An 84-year-old grandmother living in West Palm Beach started investing in cryptocurrency to help save up for her family’s future. Then, nearly all of the money she put into cryptocurrency vanished after she claims a hacker got into her accounts and drained it of about $800,000.

Coinbase users have filed 134 pages of complaints to the SEC alleging that their funds have been “stolen” by the exchange

Yesterday, Kevin Frye filed a complaint in the Southern District of Florida against T-Mobile USA, Inc. for allegedly conducting a “SIM-Swap” without his consent, resulting in the loss of tens of thousands of dollars worth of cryptocurrency. The plaintiff claimed that “T-Mobile Representatives were either complicit with the theft or grossly negligent” since they have been on “notice for years that their security measures were not adequate.”

A Pennsylvania woman who lost the equivalent of $20,000 in cryptocurrency as part of a mobile fraud scheme says T-Mobile failed to protect her account in the face of a wave of similar incidents.

Nine months before scammers stole $20,000 from Kesler’s Coinbase account, the suit argues, Jack Dorsey was the victim of another high profile SIM swap, in which outsiders seized control of the Twitter CEO’s information. Security journalist Brian Krebs also covered the issue in 2018, specifically reporting that a T-Mobile retail store employee was under investigation for making an unauthorized SIM swa

A man is suing Gemini, claiming it was negligent not to notice significant sums of money moved from his money market account to buy cryptocurrency on the exchange over seven days. While the trader was out of reach in the Australian outback, someone allegedly stole money from his CIT account and wired it to Gemini to purchase crypto. Later, he noticed fraudulent activity on his accounts with other banks, and is suing CIT in addition to Gemini, claiming it violated the Electronic Funds Transfer A

Hackers stole $21 million in Bitcoin and $15 million in Ethereum from retirement accounts held with IRA Financial Trust on February 8, according to a report from Bloomberg based on an anonymous source.

Interviews and thousands of complaints have revealed a pattern of account hacks where users have reported money vanishing from their accounts, reports CNBC. Once criminals gain access to an account, funds can be drained within minutes.

My account that my mom and I use together got hacked in June of this year. We lost $350,000.The hacker not only transferred out all of the crypto we owned, they used the bank accounts that were linked to purchase more. When we found out about the hack, we called our banks to stop the transfer of money. We also immediately contacted Coinbase to report the hack. However, Coinbase still let the purchase go through while the bank transactions were pending. Now, Coinbass is claiming that because we stopped our banks from transferring the money, we owe them $10,000 to reimburse them for the purchase.

California-headquartered crypto trading platform Coinbase—has been named in at least 115 complaints sent to the U.S. Securities and Exchange Commission and the California Department of Business Oversight

“I believe Coinbase has engaged in fraud by knowingly marketing a service it knows it cannot actually provide,” the filing from November last year read, adding: “Coinbase knows it does not have the infrastructure to timely and adequately meet customer needs.” At the time, bitcoin and other virtual currencies were rocketing in value, leading to an unprecedented interest from eager new investors.

It took only two minutes for the attacker to clean Sean Everett out of what was then a few thousand dollars’ worth of digital coins from his Coinbase wallet

Author Jeff Roberts said $250,000 was stolen from Coinbase in 2013/2014. Roberts claims Coinbase’s hot wallet was hacked just a year after the company’s inception in 2012, and that the hacker made away with $250,000 worth of Bitcoin

Olympia and Steve Kallman of Parma said they are dealing with some sleepless nights after police reported they had more than $22,000 taken by con artists from their Coinbase cryptocurrency virtual wallet back on Aug. 16.

T-Mobile is facing a multi-million dollar lawsuit after hackers were able to gain unauthorized access to a client’s account. Using information provided by the cellular company, hackers successfully bypassed their two-factor authentication security measures enabling them to obtain a SIM card with the client’s personal and financial information. $8.7 million in cryptocurrency was ultimately transferred out of the customer’s account.

T-Mobile has been hit with a multi-million-dollar lawsuit after Reginald Middleton lost millions of dollars when hackers gained unauthorized access to his account. The hackers used information supplied by T-Mobile to successfully circumvent the two-factor authentication measure, which allowed them to obtain a SIM card containing all of Middleton’s financial and personal information. Ultimately, $8.7 million in cryptocurrency was transferred out of Middleton’s account.

Richard Harris, the customer and plaintiff, is alleging T-Mobile’s misconduct including its failure to adequately protect customer information, hire appropriate support staff and its violation of federal and state laws led to his loss of 1.63 bitcoin.

Last night while I was sleeping my account was logged into (web) from Russia…

The Vidovics lost nearly $170,000 in the blink of an eye when someone hacked their Coinbase account.

John said his accounts with Coinbase and Coinbase Pro were emptied as he watched his phone screen.

….an increasing number of users of the currently highly popular cryptocurrency exchange called Coinbase have suddenly found their accounts on the platform empty. This is after hackers have managed to gain access to them and thoroughly drain their cryptocurrency wallets.

League of Legends superstar has had $200,000 in cryptocurrency stolen from them – directly from their Coinbase account

…an unauthorized user had changed Ms. Maguian’a passwords for trading platforms… Coinbase and initiated transactions that emptied her accounts of crypto valued at around $80,000 at the time

The Eleventh Circuit Court of Appeals ruled today that the class action against Coinbase…will be held in open court. The case in question alleges that Coinbase assisted in laundering around $8.2 mln of stolen Bitcoin (BTC) – valued at over $100 mln today.

The Vidovics lost nearly $170,000 in the blink of an eye when someone hacked their Coinbase account.

Dr. Anders Apgar, a Coinbase customer, said his account had a balance of more than $100,000 in crypto when it was hacked during a robocall.

I had $14,000+ USD in my coinbase pro account. The account was hacked at the money was switched over to crypto and sent to multiple people this occured several hours ago (05/14/2021). Case # 06082303

Tampa resident David Bryant knew something was wrong last October when he found Coinbase notifications deleted from his account and his login no longer worked. “I lost about $15,000 dollars worth of crypto,” David said.

A Texas man is suing Coinbase, the cryptocurrency trading platform. The man alleges his Coinbase account was breached to make a $50,000 unauthorized transaction. He says at least 1,000 other Coinbase accounts have also been breached.

A new report finds that Russia was linked to the majority of crypto ransomware invasions, siphoning the equivalent of $400 million in stolen funds to illicit addresses in that country. It appears Russia has strong ties to the majority of crypto hacks and cybercrimes, especially when you consider that 74% of ransomware revenue in 2021 — over $400 million worth of  cyptocurrency — went to accounts affiliated with the country in some way, according to a new report from cryptocurrency tracking and analytics firm, Chainalysis.

Case #05530638, #05542432. This all happened 4/15/21-4/16/21. How can I talk with someone from coinbase? I am so frustrated that someone stole my Bitcoin, ETH, and transferred $500 from my bank account and stole that too from my coinbase… Total almost $12,000. I am trying to understand what is going on and now I am completely blocked out of coinbase. I want answers!

An increasing number of users of the highly popular cryptocurrency exchange Coinbase have found their accounts on the platform empty after hackers managed to gain access to them and drain their cryptocurrency wallets.

Raza says Coinbase, the cryptocurrency exchange where he was robbed, has not been able to provide a solution and he thinks they need to step up security protocols.

 In four minutes, cyber looters pilfered $34,123 worth of virtual currency from a Virginia resident’s Coinbase (COIN) account, the 38-year-old told Yahoo Finance.

I received several txts last night sending me a 2fa code. I woke up and my bitcoin was transferred at 230am to some address. Any idea what happened? Was it my cell phone provider? Seems fishy to me since I could not detect any threats my phone. No idea how the culprit read my txt messages but oh well.

I am an active user of CoinBase and somehow my account was breached even with 2FA enabled. The hackers stole all of the coins in my account by converting them to BTC and sending them to their wallet. They then deposited $1k USD and purchased BTC using my debit card and stole it before I could lock my account down.

Taking my case to reddit. My account was hacked approximately 3 weeks ago and .50 BTC (approximately $23k USD) was stolen from my account. In summary, I decided to log into my account one day to check in on the balance. A hacker had locked my account out.

…hackers managed to get into the accounts and move funds off the platform, draining some accounts dry. Thousands of customers had already begun to complain to Coinbase that funds had vanished from their accounts…Coinbase did not disclose how much cryptocurrency was stolen in the attack.

CNBC interviewed Coinbase users across the country. The interviews and complaints revealed a pattern of account takeovers, where users see money suddenly vanish from their account, followed by poor customer service from the company. Since 2016, Coinbase users have filed more than 11,000 complaints against Coinbase with the Federal Trade Commission and Consumer Financial Protection Bureau, mostly related to customer service.

An increasing number of users of the highly popular cryptocurrency exchange Coinbase have found their accounts on the platform empty after hackers managed to gain access to them and drain their cryptocurrency wallets.

Loads of scams out there. Remember Coinbase does not support chat. You will never speak with a Coinbase employee.

I have been trying to contact Coinbase support since Thursday when I saw $25k BTC sold from my wallet without my consent and could not receive any assistance at all from Coinbase to protect my investment.

It was 10.6 bitcoins held in the wallet service Coinbase, the most well-funded and widely implemented service on the market.

All your money is gone. Whoops! Sorry for your loss. Some Coinbase account holders are losing their shit today as they look to their bank statements to find that the exchange has withdrawn excessive amounts of money from their accounts.

California-headquartered crypto trading platform Coinbase—has been named in at least 115 complaints sent to the U.S. Securities and Exchange Commission and the California Department of Business Oversight

“I believe Coinbase has engaged in fraud by knowingly marketing a service it knows it cannot actually provide,” the filing from November last year read, adding: “Coinbase knows it does not have the infrastructure to timely and adequately meet customer needs.” At the time, bitcoin and other virtual currencies were rocketing in value, leading to an unprecedented interest from eager new investors

Yesterday, Kevin Frye filed a complaint in the Southern District of Florida against T-Mobile USA, Inc. for allegedly conducting a “SIM-Swap” without his consent, resulting in the loss of tens of thousands of dollars worth of cryptocurrency. The plaintiff claimed that “T-Mobile Representatives were either complicit with the theft or grossly negligent” since they have been on “notice for years that their security measures were not adequate.”

A Pennsylvania woman who lost the equivalent of $20,000 in cryptocurrency as part of a mobile fraud scheme says T-Mobile failed to protect her account in the face of a wave of similar incidents.

Nine months before scammers stole $20,000 from Kesler’s Coinbase account, the suit argues, Jack Dorsey was the victim of another high profile SIM swap, in which outsiders seized control of the Twitter CEO’s information. Security journalist Brian Krebs also covered the issue in 2018, specifically reporting that a T-Mobile retail store employee was under investigation for making an unauthorized SIM swap.

Mr. Harris sued T-Mobile in July, alleging the company’s practices didn’t meet federal standards and allowed a hacker to take over his phone number in 2020 and steal bitcoin worth nearly $15,000 at the time, and more now.

T-Mobile declined to comment on the suit but motioned to move the case to arbitration. Like Verizon and AT&T, the company requires arbitration to resolve disputes in its terms of service, often leading to closed-door settlements.

Hackers stole the personal identification data for millions of past, present and prospective T-Mobile customers, leading to a huge class-action lawsuit.

Losing cellphone service is inconvenient. But in some cases, it also might mean you’re getting hacked.

“It’s a whole new wave of crime,” said Erin West, the deputy district attorney of Santa Clara County. “It’s a new way of stealing of money: They target people that they believe to have cryptocurrency,” she told CNBC.

Just when you think the massive T-Mobile hack can’t get any worse, on Friday the carrier announced that over 50 million people, including current and former customers as well as prepaid customers, were affected by the breach. Information like Social Security numbers, driver’s licenses and account PINs were exposed.

Cellphone carrier T-Mobile is being sued over allegations it failed to safeguard against a SIM swap scam that cost one customer $55,000 in lost.

The CEO of a crypto firm that recently settled with the SEC over its 2017 ICO is suing T-Mobile over a series of SIM-swaps that resulted in the loss of $8.7 million worth of crypto.

The suit accuses T-Mobile of having “abjectly failed” in its responsibility to protect the personal and financial information of its customers.

A victim of a crypto theft using SIM-swap attack has filed a lawsuit against T-Mobile, alleging the failure and negligence on the part of the US cell phone carrier in preventing these scams.

“This action arises out of T-Mobile’s systemic and repeated failures to protect and safeguard its customers’ highly sensitive personal and financial information against common, widely reported, and foreseeable attempts to illegally obtain such information,” the lawsuit alleged.

T-Mobile is currently facing a complaint against one of the victims of SIM swapping, a type of fraud.

Cheng believed that the attack would not have happened if not for “T-Mobile‘s negligent practices and its repeated failure to adhere to federal and state law.”

T-Mobile is facing yet another SIM swapping complaint involving cryptocurrency theft. Last week, a Philadelphia man named Richard Harris filed a complaint in the Eastern District of Pennsylvania against the wireless giant alleging he lost approximately $55,000 worth of Bitcoin due to the company’s failure to safeguard his account

The sim was successfully swapped which means that either it was done without the pin or the person knew the pin. Again, this is only possible if it was a T-Mobile employee and most likely one of the employees that help a month prior during the line add and upgrade.

When it comes to security or whatever it is leave T-Mobile. It is insider job someone is doing sim swaps.

T-Mobile confirmed this week that it was hit by a “highly sophisticated cyberattack” that exposed names, dates of birth, Social Security numbers and driver’s license information for more than 40 million consumers who had applied for credit with T-Mobile.

After a crazy week where T-Mobile handed over my phone number to a hacker twice, I now have my T-Mobile, Google, and Twitter accounts back under my control. However, the weak link in this situation remains and I’m wary of what could happen in the future.

American telecommunications provider T-Mobile has disclosed a data breach after an unknown number of customers were apparently affected by SIM swap attacks. SIM swap fraud (or SIM hijacking) allows scammers to take control of targets’ phone numbers after porting them using social engineering or after bribing mobile operator employees to a SIM controlled by the fraudsters.

Yesterday, someone went into a T-Mobile retail store used a fake California Drivers License to buy a copy of my SIM card.

And now for the crazy chain of events, where T-mobile allowed a complete stranger to do a SIM swap on me, and Coinbase allowed a complete stranger to change my Coinbase identity with no questions asked.

Silver Miller said that “with little more than a persuasive plea for assistance, a willing telecommunications carrier representative, and an electronic impersonation of the victim,” criminals can manage to steal millions of dollars targeting unsuspecting victims.

Hackers swapped my T-Mobile SIM card without my approval and methodically shut down access to most of my accounts and began reaching out to my Facebook friends asking to borrow crypto.

Coinbase has admitted that hackers stole crypto from thousands of its users’ accounts over a three-month period.

Bad actors were able to infiltrate the accounts of and steal cryptocurrency from around 6,000 Coinbase customers by exploiting a multi-factor authentication flaw.

Matthew doesn’t know how the hackers were able to access his Coinbase account, but he remembered that when he signed up with Coinbase, they advertised they had insurance.

My binance account was hacked a day before. All my funds were converted into ETC and withdrawn from binance. I received no confirmation mail for withdrawals too. All security steps – login password, 2FA, confirmation mail were compromised.

I don’t know how people can do this? I used strong password and also use all security option but no result this bloody f**king person got access my account.

The world’s crypto market turned red as rumours about Binance, the world’s most traded cryptocurrencies exchange, being hacked began circulating on the web yesterday morning. Some users reported that their alts on Binance were “market sold” at a loss and balances drained.

Yesterday, BeanThe5th made a thread in the popular /r/cryptocurrency subreddit, regarding a theft that has occurred on his or her Binance account. Many users who saw this Reddit thread were quite surprised, as it has become common knowledge that Binance is one of the most reputable and secure exchanges that exist.

Hackers have stolen $570 million from a blockchain linked with Binance. The largest crypto exchange has had to temporarily halt the operation of its Binance Smart Chain after the exploit.1 Since the hack, Binance Coin’s (BNB) price has also dropped noticeably, with the token down 3.5% in the last 24 hours. At the time of writing, it is trading at $281.

Hackers just stole $40 million worth of bitcoin from Binance, one of the largest cryptocurrency exchanges in the world. It’s hardly the first time crypto has been targeted by thieves. For a technology that’s supposed to be hyper secure, in practice, it’s often proven itself to be, well, not.

Binance, the world’s biggest cryptocurrency exchange, is investigating a hacking incident that affected a number of crypto tokens Friday. According to its founder and CEO Changpeng Zhao, a private key, used to encrypt or decrypt data, had been hacked.

“Initial analysis is developer private key was hacked, and the hacker updated the smart contract to a more malicious one,” Zhao said on Twitter, adding that the Ankr and Hay tokens were affected.

On Tuesday, May 7, Binance, the world’s largest cryptocurrency exchange, announced that malicious actors had compromised user application programming interface (API) keys and two-factor authentication (2FA) codes, enabling them to access the company’s hot wallet and steal more than 7,000 bitcoin (BTC).

Cryptocurrency exchange Binance temporarily suspended its blockchain network after hackers made off with around $570 million worth of its BNB token.

Hello, I have been impersonated and sim swapped, they hacked my emails, twitter, facebook, exchanges, literally everything including binance, which they stole 2 btc (daily limit) from today and will steal more if the account isn’t frozen by tomorrow. They logged in and somehow disabled my google authenticator and I cannot get into my account, microsoft is working on giving me the hacked email back that is related to binance but they say it will take 3 days to escalate the ticket. In 3 days the hackers will have already taken my entire balance so I really need the binance account frozen now before they can steal more.

My account was compromised with multiple security layers on it. Google 2FA and Email Authentication which i both had on it. My google 2FA was on a device only for my google authentication apps, I take necessary steps to prevent hacks & The crazy thing is i always receive emails when anything is changing or so on so when the hack was happening binance did not not alert my email or anything. All my securities was reset and email was changed.

Someone made a withdrawal on my Binance account when I was sleeping last night and took all my money away. My Binance account had 2FA on and everything was safe and secure but somehow the hacker managed to hack it and withdrew all my holdings out. Binance support does not have a hacked feature, so it’s pissing me off. Is there anyway that I can get it back? This is all my life savings.

Crypto exchange Gemini Trust Co. lacked proper safeguards that resulted in retirement-account holders losing around $36 million in Bitcoin and Ether when the master key got hacked, IRA Financial Trust said in a new lawsuit.

Then, on Tuesday of this this week, someone posted the entire stolen database for free on Breach Forums. It’s unclear whether this individual previously attempted to sell the database but was unsuccessful, covertly purchased it, or otherwise obtained it through some other means. We also still don’t know when the data breach occurred, though the second post attempting to sell the database claimed it was obtained in September.

Regardless, the personal information of Gemini’s 5.7 million customers is now publicly available online.

San Francisco resident Robert Ross, a father of two, noticed his phone suddenly lose its signal on Oct. 26. Confused, he went to a nearby Apple store and later contacted his service provider, AT&T. But he wasn’t quick enough to stop a hacker from draining $500,000 from two separate accounts he had at Coinbase and Gemini, according to Santa Clara officials.

My account on Gemini was hacked. My password and email address on Gemini were both changed. I have been trading on Gemini for 4 years. Gemini now claims that there is no account at Gemini with my email. I have a ton of USD in my Gemini account and they will not even confirm that the funds are frozen. There is no person

Government Resources:

Contact our team to discuss your case against a cryptocurrency exchange.  Email: info@dilendorf.com; Phone: 212.447.9797.

If your cryptocurrency was stolen from an exchange like Coinbase, Kraken, Binance, or another U.S.-based platform, this guide is your roadmap for recovery. Developed by Max Dilendorf, a New York–based crypto fraud attorney with over six years of experience and more than 100 arbitrations under his belt, this page demystifies the arbitration process in 2025.

Max has represented victims of theft—including SIM-swap attacks, crypto account takeovers, and unauthorized access from decentralized wallets—in consumer arbitrations before AAA, JAMS, and NAM. Many of his cases have proceeded to final evidentiary hearings, where the merits are argued in full.

This 10-part video series walks you through every critical stage: from securing your digital assets immediately after the theft, filing law enforcement reports, and hiring blockchain forensics, to navigating arbitration clauses, choosing the right arbitrator, managing fees, and preparing for hearing. Whether you’re filing a claim today or planning ahead, this guide has you covered.

Arbitrating Crypto Theft Claims: Video Series

What to Do in the First 24 Hours After Crypto Theft

Learn immediate actions to secure your accounts, enable two-factor authentication, check for SIM-swap attacks, and freeze your credit reports to protect your identity and assets.

How to File an IC3 Report After Crypto Theft

Understand the importance of filing a report with the FBI’s Internet Crime Complaint Center (IC3) and how it supports future legal actions and forensic investigations.

How to Hire a Blockchain Forensic Firm After Crypto Theft

Discover how to safely hire a blockchain forensic firm to trace stolen cryptocurrency and avoid falling victim to fraudulent recovery services.

Unlocking Arbitration with Your Exchange’s User Agreement

Navigate the arbitration clauses and liability waivers in your exchange’s User Agreement to understand your rights and the steps to preserve your ability to file a claim.

How to File an Arbitration Claim Against a Crypto Exchange

Get a step-by-step guide on filing an arbitration demand with the American Arbitration Association (AAA), including completing the necessary forms and avoiding procedural mistakes.

Understanding Liability Waivers in User Agreements

Learn how to interpret and challenge liability waivers in User Agreements, especially when an exchange denies responsibility for stolen funds.

Arbitrating Stolen Crypto Claims: Full Timeline & What Victims Should Know

Gain insights into the full lifecycle of a crypto arbitration case, from filing to final award, and learn how to plan ahead and avoid surprises.

How to Choose the Right Arbitrator for Your Crypto Theft Case

Understand the arbitrator selection process in crypto theft cases filed through the AAA and why selecting someone with crypto and cybersecurity expertise is critical.

Understanding Arbitration Fees for a Crypto Theft Claim Case

Get a detailed look at the true cost of arbitrating a crypto theft claim, including filing fees, expert witness retainers, and evidentiary hearing expenses.

What Happens at the Final Evidentiary Hearing for a Crypto Theft Claim

Learn what to expect during the final evidentiary hearing, how evidence is presented, the role of expert witnesses, and how the arbitrator evaluates the case.

For more information and to watch the full video series, visit the Crypto Theft Lawyer YouTube Playlist.

If you need personalized guidance, contact Max Dilendorf—a crypto fraud lawyer with extensive experience recovering stolen cryptocurrency from U.S.-based exchanges. Reach us at 212.457.9797 or email us at info@dilendorf.com.

Government Sim Swap Resources:

We stay up to date and track cases involving phishing attacks and sim swap affecting major cryptocurrency exchanges and mobile operators:

IRA Financial Trust, the crypto retirement account provider that in February lost $37 million to theft, sued Gemini – its custodian and trading partner – for allegedly sloppy security protocols that it claimed led to its customers’ accounts getting drained.

One of the largest cellphone carriers in the United States is facing yet another lawsuit by a digital currency investor over SIM swap fraud. T-Mobile failed in its duty to protect its users and resulted in the plaintiff’s loss of $55,000 worth of BTC, according to the lawsuit filed in Pennsylvania.

I am victim of a SIM Swap scam. Both T-Mobil and Coinbase.com where negligent and failed to protect me. I have all the evidence to prove my case.

An 84-year-old grandmother living in West Palm Beach started investing in cryptocurrency to help save up for her family’s future. Then, nearly all of the money she put into cryptocurrency vanished after she claims a hacker got into her accounts and drained it of about $800,000.

Coinbase users have filed 134 pages of complaints to the SEC alleging that their funds have been “stolen” by the exchange

Yesterday, Kevin Frye filed a complaint in the Southern District of Florida against T-Mobile USA, Inc. for allegedly conducting a “SIM-Swap” without his consent, resulting in the loss of tens of thousands of dollars worth of cryptocurrency. The plaintiff claimed that “T-Mobile Representatives were either complicit with the theft or grossly negligent” since they have been on “notice for years that their security measures were not adequate.”

A Pennsylvania woman who lost the equivalent of $20,000 in cryptocurrency as part of a mobile fraud scheme says T-Mobile failed to protect her account in the face of a wave of similar incidents.

Nine months before scammers stole $20,000 from Kesler’s Coinbase account, the suit argues, Jack Dorsey was the victim of another high profile SIM swap, in which outsiders seized control of the Twitter CEO’s information. Security journalist Brian Krebs also covered the issue in 2018, specifically reporting that a T-Mobile retail store employee was under investigation for making an unauthorized SIM swa

A man is suing Gemini, claiming it was negligent not to notice significant sums of money moved from his money market account to buy cryptocurrency on the exchange over seven days. While the trader was out of reach in the Australian outback, someone allegedly stole money from his CIT account and wired it to Gemini to purchase crypto. Later, he noticed fraudulent activity on his accounts with other banks, and is suing CIT in addition to Gemini, claiming it violated the Electronic Funds Transfer A

Hackers stole $21 million in Bitcoin and $15 million in Ethereum from retirement accounts held with IRA Financial Trust on February 8, according to a report from Bloomberg based on an anonymous source.

Interviews and thousands of complaints have revealed a pattern of account hacks where users have reported money vanishing from their accounts, reports CNBC. Once criminals gain access to an account, funds can be drained within minutes.

My account that my mom and I use together got hacked in June of this year. We lost $350,000.The hacker not only transferred out all of the crypto we owned, they used the bank accounts that were linked to purchase more. When we found out about the hack, we called our banks to stop the transfer of money. We also immediately contacted Coinbase to report the hack. However, Coinbase still let the purchase go through while the bank transactions were pending. Now, Coinbass is claiming that because we stopped our banks from transferring the money, we owe them $10,000 to reimburse them for the purchase.

California-headquartered crypto trading platform Coinbase—has been named in at least 115 complaints sent to the U.S. Securities and Exchange Commission and the California Department of Business Oversight

“I believe Coinbase has engaged in fraud by knowingly marketing a service it knows it cannot actually provide,” the filing from November last year read, adding: “Coinbase knows it does not have the infrastructure to timely and adequately meet customer needs.” At the time, bitcoin and other virtual currencies were rocketing in value, leading to an unprecedented interest from eager new investors.

It took only two minutes for the attacker to clean Sean Everett out of what was then a few thousand dollars’ worth of digital coins from his Coinbase wallet

Author Jeff Roberts said $250,000 was stolen from Coinbase in 2013/2014. Roberts claims Coinbase’s hot wallet was hacked just a year after the company’s inception in 2012, and that the hacker made away with $250,000 worth of Bitcoin

Olympia and Steve Kallman of Parma said they are dealing with some sleepless nights after police reported they had more than $22,000 taken by con artists from their Coinbase cryptocurrency virtual wallet back on Aug. 16.

T-Mobile is facing a multi-million dollar lawsuit after hackers were able to gain unauthorized access to a client’s account. Using information provided by the cellular company, hackers successfully bypassed their two-factor authentication security measures enabling them to obtain a SIM card with the client’s personal and financial information. $8.7 million in cryptocurrency was ultimately transferred out of the customer’s account.

T-Mobile has been hit with a multi-million-dollar lawsuit after Reginald Middleton lost millions of dollars when hackers gained unauthorized access to his account. The hackers used information supplied by T-Mobile to successfully circumvent the two-factor authentication measure, which allowed them to obtain a SIM card containing all of Middleton’s financial and personal information. Ultimately, $8.7 million in cryptocurrency was transferred out of Middleton’s account.

Richard Harris, the customer and plaintiff, is alleging T-Mobile’s misconduct including its failure to adequately protect customer information, hire appropriate support staff and its violation of federal and state laws led to his loss of 1.63 bitcoin.

Last night while I was sleeping my account was logged into (web) from Russia…

The Vidovics lost nearly $170,000 in the blink of an eye when someone hacked their Coinbase account.

John said his accounts with Coinbase and Coinbase Pro were emptied as he watched his phone screen.

….an increasing number of users of the currently highly popular cryptocurrency exchange called Coinbase have suddenly found their accounts on the platform empty. This is after hackers have managed to gain access to them and thoroughly drain their cryptocurrency wallets.

League of Legends superstar has had $200,000 in cryptocurrency stolen from them – directly from their Coinbase account

…an unauthorized user had changed Ms. Maguian’a passwords for trading platforms… Coinbase and initiated transactions that emptied her accounts of crypto valued at around $80,000 at the time

The Eleventh Circuit Court of Appeals ruled today that the class action against Coinbase…will be held in open court. The case in question alleges that Coinbase assisted in laundering around $8.2 mln of stolen Bitcoin (BTC) – valued at over $100 mln today.

The Vidovics lost nearly $170,000 in the blink of an eye when someone hacked their Coinbase account.

Dr. Anders Apgar, a Coinbase customer, said his account had a balance of more than $100,000 in crypto when it was hacked during a robocall.

I had $14,000+ USD in my coinbase pro account. The account was hacked at the money was switched over to crypto and sent to multiple people this occured several hours ago (05/14/2021). Case # 06082303

Tampa resident David Bryant knew something was wrong last October when he found Coinbase notifications deleted from his account and his login no longer worked. “I lost about $15,000 dollars worth of crypto,” David said.

A Texas man is suing Coinbase, the cryptocurrency trading platform. The man alleges his Coinbase account was breached to make a $50,000 unauthorized transaction. He says at least 1,000 other Coinbase accounts have also been breached.

A new report finds that Russia was linked to the majority of crypto ransomware invasions, siphoning the equivalent of $400 million in stolen funds to illicit addresses in that country. It appears Russia has strong ties to the majority of crypto hacks and cybercrimes, especially when you consider that 74% of ransomware revenue in 2021 — over $400 million worth of  cyptocurrency — went to accounts affiliated with the country in some way, according to a new report from cryptocurrency tracking and analytics firm, Chainalysis.

Case #05530638, #05542432. This all happened 4/15/21-4/16/21. How can I talk with someone from coinbase? I am so frustrated that someone stole my Bitcoin, ETH, and transferred $500 from my bank account and stole that too from my coinbase… Total almost $12,000. I am trying to understand what is going on and now I am completely blocked out of coinbase. I want answers!

An increasing number of users of the highly popular cryptocurrency exchange Coinbase have found their accounts on the platform empty after hackers managed to gain access to them and drain their cryptocurrency wallets.

Raza says Coinbase, the cryptocurrency exchange where he was robbed, has not been able to provide a solution and he thinks they need to step up security protocols.

 In four minutes, cyber looters pilfered $34,123 worth of virtual currency from a Virginia resident’s Coinbase (COIN) account, the 38-year-old told Yahoo Finance.

I received several txts last night sending me a 2fa code. I woke up and my bitcoin was transferred at 230am to some address. Any idea what happened? Was it my cell phone provider? Seems fishy to me since I could not detect any threats my phone. No idea how the culprit read my txt messages but oh well.

I am an active user of CoinBase and somehow my account was breached even with 2FA enabled. The hackers stole all of the coins in my account by converting them to BTC and sending them to their wallet. They then deposited $1k USD and purchased BTC using my debit card and stole it before I could lock my account down.

Taking my case to reddit. My account was hacked approximately 3 weeks ago and .50 BTC (approximately $23k USD) was stolen from my account. In summary, I decided to log into my account one day to check in on the balance. A hacker had locked my account out.

…hackers managed to get into the accounts and move funds off the platform, draining some accounts dry. Thousands of customers had already begun to complain to Coinbase that funds had vanished from their accounts…Coinbase did not disclose how much cryptocurrency was stolen in the attack.

CNBC interviewed Coinbase users across the country. The interviews and complaints revealed a pattern of account takeovers, where users see money suddenly vanish from their account, followed by poor customer service from the company. Since 2016, Coinbase users have filed more than 11,000 complaints against Coinbase with the Federal Trade Commission and Consumer Financial Protection Bureau, mostly related to customer service.

An increasing number of users of the highly popular cryptocurrency exchange Coinbase have found their accounts on the platform empty after hackers managed to gain access to them and drain their cryptocurrency wallets.

Loads of scams out there. Remember Coinbase does not support chat. You will never speak with a Coinbase employee.

I have been trying to contact Coinbase support since Thursday when I saw $25k BTC sold from my wallet without my consent and could not receive any assistance at all from Coinbase to protect my investment.

It was 10.6 bitcoins held in the wallet service Coinbase, the most well-funded and widely implemented service on the market.

All your money is gone. Whoops! Sorry for your loss. Some Coinbase account holders are losing their shit today as they look to their bank statements to find that the exchange has withdrawn excessive amounts of money from their accounts.

California-headquartered crypto trading platform Coinbase—has been named in at least 115 complaints sent to the U.S. Securities and Exchange Commission and the California Department of Business Oversight

“I believe Coinbase has engaged in fraud by knowingly marketing a service it knows it cannot actually provide,” the filing from November last year read, adding: “Coinbase knows it does not have the infrastructure to timely and adequately meet customer needs.” At the time, bitcoin and other virtual currencies were rocketing in value, leading to an unprecedented interest from eager new investors

Yesterday, Kevin Frye filed a complaint in the Southern District of Florida against T-Mobile USA, Inc. for allegedly conducting a “SIM-Swap” without his consent, resulting in the loss of tens of thousands of dollars worth of cryptocurrency. The plaintiff claimed that “T-Mobile Representatives were either complicit with the theft or grossly negligent” since they have been on “notice for years that their security measures were not adequate.”

A Pennsylvania woman who lost the equivalent of $20,000 in cryptocurrency as part of a mobile fraud scheme says T-Mobile failed to protect her account in the face of a wave of similar incidents.

Nine months before scammers stole $20,000 from Kesler’s Coinbase account, the suit argues, Jack Dorsey was the victim of another high profile SIM swap, in which outsiders seized control of the Twitter CEO’s information. Security journalist Brian Krebs also covered the issue in 2018, specifically reporting that a T-Mobile retail store employee was under investigation for making an unauthorized SIM swap.

Mr. Harris sued T-Mobile in July, alleging the company’s practices didn’t meet federal standards and allowed a hacker to take over his phone number in 2020 and steal bitcoin worth nearly $15,000 at the time, and more now.

T-Mobile declined to comment on the suit but motioned to move the case to arbitration. Like Verizon and AT&T, the company requires arbitration to resolve disputes in its terms of service, often leading to closed-door settlements.

Hackers stole the personal identification data for millions of past, present and prospective T-Mobile customers, leading to a huge class-action lawsuit.

Losing cellphone service is inconvenient. But in some cases, it also might mean you’re getting hacked.

“It’s a whole new wave of crime,” said Erin West, the deputy district attorney of Santa Clara County. “It’s a new way of stealing of money: They target people that they believe to have cryptocurrency,” she told CNBC.

Just when you think the massive T-Mobile hack can’t get any worse, on Friday the carrier announced that over 50 million people, including current and former customers as well as prepaid customers, were affected by the breach. Information like Social Security numbers, driver’s licenses and account PINs were exposed.

Cellphone carrier T-Mobile is being sued over allegations it failed to safeguard against a SIM swap scam that cost one customer $55,000 in lost.

The CEO of a crypto firm that recently settled with the SEC over its 2017 ICO is suing T-Mobile over a series of SIM-swaps that resulted in the loss of $8.7 million worth of crypto.

The suit accuses T-Mobile of having “abjectly failed” in its responsibility to protect the personal and financial information of its customers.

A victim of a crypto theft using SIM-swap attack has filed a lawsuit against T-Mobile, alleging the failure and negligence on the part of the US cell phone carrier in preventing these scams.

“This action arises out of T-Mobile’s systemic and repeated failures to protect and safeguard its customers’ highly sensitive personal and financial information against common, widely reported, and foreseeable attempts to illegally obtain such information,” the lawsuit alleged.

T-Mobile is currently facing a complaint against one of the victims of SIM swapping, a type of fraud.

Cheng believed that the attack would not have happened if not for “T-Mobile‘s negligent practices and its repeated failure to adhere to federal and state law.”

T-Mobile is facing yet another SIM swapping complaint involving cryptocurrency theft. Last week, a Philadelphia man named Richard Harris filed a complaint in the Eastern District of Pennsylvania against the wireless giant alleging he lost approximately $55,000 worth of Bitcoin due to the company’s failure to safeguard his account

The sim was successfully swapped which means that either it was done without the pin or the person knew the pin. Again, this is only possible if it was a T-Mobile employee and most likely one of the employees that help a month prior during the line add and upgrade.

When it comes to security or whatever it is leave T-Mobile. It is insider job someone is doing sim swaps.

T-Mobile confirmed this week that it was hit by a “highly sophisticated cyberattack” that exposed names, dates of birth, Social Security numbers and driver’s license information for more than 40 million consumers who had applied for credit with T-Mobile.

After a crazy week where T-Mobile handed over my phone number to a hacker twice, I now have my T-Mobile, Google, and Twitter accounts back under my control. However, the weak link in this situation remains and I’m wary of what could happen in the future.

American telecommunications provider T-Mobile has disclosed a data breach after an unknown number of customers were apparently affected by SIM swap attacks. SIM swap fraud (or SIM hijacking) allows scammers to take control of targets’ phone numbers after porting them using social engineering or after bribing mobile operator employees to a SIM controlled by the fraudsters.

Yesterday, someone went into a T-Mobile retail store used a fake California Drivers License to buy a copy of my SIM card.

And now for the crazy chain of events, where T-mobile allowed a complete stranger to do a SIM swap on me, and Coinbase allowed a complete stranger to change my Coinbase identity with no questions asked.

Silver Miller said that “with little more than a persuasive plea for assistance, a willing telecommunications carrier representative, and an electronic impersonation of the victim,” criminals can manage to steal millions of dollars targeting unsuspecting victims.

Hackers swapped my T-Mobile SIM card without my approval and methodically shut down access to most of my accounts and began reaching out to my Facebook friends asking to borrow crypto.

Coinbase has admitted that hackers stole crypto from thousands of its users’ accounts over a three-month period.

Bad actors were able to infiltrate the accounts of and steal cryptocurrency from around 6,000 Coinbase customers by exploiting a multi-factor authentication flaw.

Matthew doesn’t know how the hackers were able to access his Coinbase account, but he remembered that when he signed up with Coinbase, they advertised they had insurance.

Dilendorf Law Firm’s crypto attorneys help victims recover stolen digital assets from major U.S. cryptocurrency exchanges, even in complex cases—such as when a victim’s phone is stolen and hackers exploit the device and its apps to execute unauthorized transfers from crypto accounts.

Whether you’ve been hit by a SIM swap, social engineering attack, account takeover, or a sophisticated breach involving a compromised device, time is critical. Below are key steps to protect your assets, document the breach, and pursue recovery.

Upon discovering unauthorized activity, you should immediately notify your financial institution in writing (preferably via certified mail) to preserve all legal rights and establish a formal record of the incident. Below are key steps to protect your assets, document the breach, and pursue recovery.

Remember, these suggestions may not cover every scenario, so it’s important to seek individualized legal advice before taking formal action.

  1. Secure Your Devices and Accounts.

Protect every device you own. Update antivirus software, install the latest security patches, and immediately change all your passwords. Lock your credit reports to prevent unauthorized activity. Call your phone carrier to confirm your phone is secure and add a PIN for extra security.

  1. Notify the Exchange Immediately.

Reach out to the exchange right away. Provide the blockchain wallet address where your funds were transferred and request that they freeze the wallet, monitor its activity, and seize the funds if they reach an onramp. While the chances of the exchange acting are nearly zero, this step is crucial for building a record and improving your odds of recovery later.

  1. Don’t Blame Yourself.

These attacks are highly sophisticated, often carried out by organized criminal syndicates or state-sponsored actors. In 2023 alone, the FBI reported $5.6 billion in stolen cryptocurrency. Remember, your crypto exchange is your first and last line of defense to protect and safeguard your assets. Focus on taking action, not on self-blame.

  1. Preserve and Document All Evidence.

Keep a detailed record of everything related to the breach. Save emails, call logs, screenshots, transaction records, and any communication with the exchange. This evidence will be crucial for arbitration, legal proceedings, or any attempts at recovery.

  1. File an FBI IC3 Report.

Submit a report to the FBI’s Internet Crime Complaint Center (IC3). The online process takes about five minutes. While the odds of the FBI acting on your case are slim due to backlogs and resource constraints, filing the report is essential. You’ll need it for tax purposes and to support your arbitration claim.

  1. Provide Formal Notice to the Exchange.

If the exchange is liable for transferring your funds to unauthorized individuals during an account takeover (ATO), you must provide formal notice under the terms of the user agreement. For Coinbase, this requires a 45-business-day notice before you can file an arbitration claim. For Gemini, the notice period is 60 days. Meeting these deadlines is critical to preserving your rights.

  1. Understand Exchange Liability.

Under Coinbase’s user agreement, for example, the company is not responsible for thefts on its platform. The risk of loss falls entirely on the customer, and the company disclaims liability if your credentials are compromised and funds are stolen.

  1. File Complaints with Regulatory Authorities.

If you believe the exchange is at fault for transferring your funds without authorization during an account takeover (ATO), file complaints with the appropriate authorities. This includes local banking regulators overseeing the exchange, local consumer protection agencies, and federal agencies such as the CFPB and CFTC. If the exchange is licensed in New York, file a complaint with the New York Department of Financial Services (NYDFS), which regulates virtual currency businesses. These complaints help establish your case and bring regulatory attention to the incident.

  1. Begin Arbitration Demand After the Notice Period.

Once the formal notice period required by the user agreement has passed—typically 45 business days for Coinbase or 60 days for Gemini—you can file an arbitration demand against the exchange. The arbitration will be handled by a designated forum, such as AAA, NAM, or JAMS, as specified in your user agreement. Carefully review the agreement to confirm where your case will be heard. Arbitration is the next step in pursuing recovery.

  1. Engage Professional Legal Assistance.

It is highly recommended to involve an experienced attorney in your case. Arbitration heavily favors exchanges due to the terms of their user agreements, which often disclaim liability for thefts and require customers to use the platform on an “as-is” basis with no representations or warranties. Without professional legal support, consumers are at a significant disadvantage in these proceedings. An attorney can help level the playing field and ensure your claims are properly presented.

  1. Hire a Blockchain Forensics Firm.

Contract a professional blockchain forensics firm to trace where your stolen funds were sent. These firms specialize in tracking blockchain transactions and can identify wallets involved. In some cases, they may assist in working with exchanges or authorities to recover your assets.

  1. Prepare Your Arbitration Demand Carefully.

Your arbitration demand must include all applicable claims and adhere to the statute of limitations. Missing critical details or deadlines could weaken or void your case.

  1. File an Arbitration Demand.

After filing your arbitration demand, expect the process to take 9 to 12 months. This will include depositions, testimony from expert witnesses, discovery motions, and a final evidentiary hearing lasting up to five days. Arbitration is typically conducted online, with all parties, arbitrators, company representatives, and experts participating remotely. Be prepared for a detailed and lengthy process.

  1. Choose a Skilled Arbitrator.

Request a list of five arbitrators and carefully review their qualifications. Select one with expertise in cybersecurity claims and a reputation for fairness to consumers. The arbitrator’s experience and approach can play a critical role in the outcome of your case.

  1. Understand the Finality and Confidentiality of Arbitration.

Arbitration decisions are final and cannot be appealed, except in exceptional circumstances, such as proven arbitrator bias. The proceedings are confidential and bound by a protective order required by the exchange. These cases never reach the public eye—exchanges actively ensure that thefts on their platforms remain hidden from both the public and regulators.

Contact Us:

If your cryptocurrency was stolen from an exchange due to an account takeover, a stolen phone, or any unauthorized breach, don’t wait to fight back.

The experienced crypto attorneys at Dilendorf Law Firm are ready to guide you through the complex process of recovery, from navigating arbitration to leveraging federal protections.

Time is critical, and professional support can make all the difference. Reach out to Max Dilendorf today for  assistance. Phone: 212.457.5757; Email: md@dilendorf.com.

Resources:

  1. Cryptocurrency – Internet Crime Complaint Center (IC3)
  2. NYDF Consumer Complaint
  3. AAA Consumer Arbitration Rules
  4. JAMS Comprehensive Arbitration Rules & Procedures
  5. Crypto Enforcement
  6. Modern Scams: How Scammers are Using Artificial Intelligence and How We Can Fight Back
  7. Cryptocurrency Fraud Report 2023
  8. Cryptocurrency: Selected Policy Issues
  9. Combatting Illicit Activity Utilizing Financial Technologies and Cryptocurrencies
  10. Crypto-Assets: Implications for Consumers, Investors, and Businesses
  11. Exploring the Cryptocurrency and Blockchain Ecosystem
  12. Crypto Assets
  13. What To Know About Cryptocurrency and Scams
  14. Digital Assets | CFTC
  15. Taxpayers need to report crypto, other digital asset transactions on their tax return

We stay up to date and track cases involving phishing attacks and sim swap affecting major cryptocurrency exchanges and mobile operators:

One of the largest cellphone carriers in the United States is facing yet another lawsuit by a digital currency investor over SIM swap fraud. T-Mobile failed in its duty to protect its users and resulted in the plaintiff’s loss of $55,000 worth of BTC, according to the lawsuit filed in Pennsylvania.

I am victim of a SIM Swap scam. Both T-Mobil and Coinbase.com where negligent and failed to protect me. I have all the evidence to prove my case.

An 84-year-old grandmother living in West Palm Beach started investing in cryptocurrency to help save up for her family’s future. Then, nearly all of the money she put into cryptocurrency vanished after she claims a hacker got into her accounts and drained it of about $800,000.

Coinbase users have filed 134 pages of complaints to the SEC alleging that their funds have been “stolen” by the exchange

Yesterday, Kevin Frye filed a complaint in the Southern District of Florida against T-Mobile USA, Inc. for allegedly conducting a “SIM-Swap” without his consent, resulting in the loss of tens of thousands of dollars worth of cryptocurrency. The plaintiff claimed that “T-Mobile Representatives were either complicit with the theft or grossly negligent” since they have been on “notice for years that their security measures were not adequate.”

A Pennsylvania woman who lost the equivalent of $20,000 in cryptocurrency as part of a mobile fraud scheme says T-Mobile failed to protect her account in the face of a wave of similar incidents.

Nine months before scammers stole $20,000 from Kesler’s Coinbase account, the suit argues, Jack Dorsey was the victim of another high profile SIM swap, in which outsiders seized control of the Twitter CEO’s information. Security journalist Brian Krebs also covered the issue in 2018, specifically reporting that a T-Mobile retail store employee was under investigation for making an unauthorized SIM swa

A man is suing Gemini, claiming it was negligent not to notice significant sums of money moved from his money market account to buy cryptocurrency on the exchange over seven days. While the trader was out of reach in the Australian outback, someone allegedly stole money from his CIT account and wired it to Gemini to purchase crypto. Later, he noticed fraudulent activity on his accounts with other banks, and is suing CIT in addition to Gemini, claiming it violated the Electronic Funds Transfer A

Hackers stole $21 million in Bitcoin and $15 million in Ethereum from retirement accounts held with IRA Financial Trust on February 8, according to a report from Bloomberg based on an anonymous source.

Interviews and thousands of complaints have revealed a pattern of account hacks where users have reported money vanishing from their accounts, reports CNBC. Once criminals gain access to an account, funds can be drained within minutes.

My account that my mom and I use together got hacked in June of this year. We lost $350,000.The hacker not only transferred out all of the crypto we owned, they used the bank accounts that were linked to purchase more. When we found out about the hack, we called our banks to stop the transfer of money. We also immediately contacted Coinbase to report the hack. However, Coinbase still let the purchase go through while the bank transactions were pending. Now, Coinbass is claiming that because we stopped our banks from transferring the money, we owe them $10,000 to reimburse them for the purchase.

California-headquartered crypto trading platform Coinbase—has been named in at least 115 complaints sent to the U.S. Securities and Exchange Commission and the California Department of Business Oversight

“I believe Coinbase has engaged in fraud by knowingly marketing a service it knows it cannot actually provide,” the filing from November last year read, adding: “Coinbase knows it does not have the infrastructure to timely and adequately meet customer needs.” At the time, bitcoin and other virtual currencies were rocketing in value, leading to an unprecedented interest from eager new investors.

It took only two minutes for the attacker to clean Sean Everett out of what was then a few thousand dollars’ worth of digital coins from his Coinbase wallet

Author Jeff Roberts said $250,000 was stolen from Coinbase in 2013/2014. Roberts claims Coinbase’s hot wallet was hacked just a year after the company’s inception in 2012, and that the hacker made away with $250,000 worth of Bitcoin

Olympia and Steve Kallman of Parma said they are dealing with some sleepless nights after police reported they had more than $22,000 taken by con artists from their Coinbase cryptocurrency virtual wallet back on Aug. 16.

T-Mobile is facing a multi-million dollar lawsuit after hackers were able to gain unauthorized access to a client’s account. Using information provided by the cellular company, hackers successfully bypassed their two-factor authentication security measures enabling them to obtain a SIM card with the client’s personal and financial information. $8.7 million in cryptocurrency was ultimately transferred out of the customer’s account.

T-Mobile has been hit with a multi-million-dollar lawsuit after Reginald Middleton lost millions of dollars when hackers gained unauthorized access to his account. The hackers used information supplied by T-Mobile to successfully circumvent the two-factor authentication measure, which allowed them to obtain a SIM card containing all of Middleton’s financial and personal information. Ultimately, $8.7 million in cryptocurrency was transferred out of Middleton’s account.

Richard Harris, the customer and plaintiff, is alleging T-Mobile’s misconduct including its failure to adequately protect customer information, hire appropriate support staff and its violation of federal and state laws led to his loss of 1.63 bitcoin.

Last night while I was sleeping my account was logged into (web) from Russia…

The Vidovics lost nearly $170,000 in the blink of an eye when someone hacked their Coinbase account.

John said his accounts with Coinbase and Coinbase Pro were emptied as he watched his phone screen.

….an increasing number of users of the currently highly popular cryptocurrency exchange called Coinbase have suddenly found their accounts on the platform empty. This is after hackers have managed to gain access to them and thoroughly drain their cryptocurrency wallets.

League of Legends superstar has had $200,000 in cryptocurrency stolen from them – directly from their Coinbase account

…an unauthorized user had changed Ms. Maguian’a passwords for trading platforms… Coinbase and initiated transactions that emptied her accounts of crypto valued at around $80,000 at the time

The Eleventh Circuit Court of Appeals ruled today that the class action against Coinbase…will be held in open court. The case in question alleges that Coinbase assisted in laundering around $8.2 mln of stolen Bitcoin (BTC) – valued at over $100 mln today.

The Vidovics lost nearly $170,000 in the blink of an eye when someone hacked their Coinbase account.

Dr. Anders Apgar, a Coinbase customer, said his account had a balance of more than $100,000 in crypto when it was hacked during a robocall.

I had $14,000+ USD in my coinbase pro account. The account was hacked at the money was switched over to crypto and sent to multiple people this occured several hours ago (05/14/2021). Case # 06082303

Tampa resident David Bryant knew something was wrong last October when he found Coinbase notifications deleted from his account and his login no longer worked. “I lost about $15,000 dollars worth of crypto,” David said.

A Texas man is suing Coinbase, the cryptocurrency trading platform. The man alleges his Coinbase account was breached to make a $50,000 unauthorized transaction. He says at least 1,000 other Coinbase accounts have also been breached.

A new report finds that Russia was linked to the majority of crypto ransomware invasions, siphoning the equivalent of $400 million in stolen funds to illicit addresses in that country. It appears Russia has strong ties to the majority of crypto hacks and cybercrimes, especially when you consider that 74% of ransomware revenue in 2021 — over $400 million worth of  cyptocurrency — went to accounts affiliated with the country in some way, according to a new report from cryptocurrency tracking and analytics firm, Chainalysis.

Case #05530638, #05542432. This all happened 4/15/21-4/16/21. How can I talk with someone from coinbase? I am so frustrated that someone stole my Bitcoin, ETH, and transferred $500 from my bank account and stole that too from my coinbase… Total almost $12,000. I am trying to understand what is going on and now I am completely blocked out of coinbase. I want answers!

An increasing number of users of the highly popular cryptocurrency exchange Coinbase have found their accounts on the platform empty after hackers managed to gain access to them and drain their cryptocurrency wallets.

Raza says Coinbase, the cryptocurrency exchange where he was robbed, has not been able to provide a solution and he thinks they need to step up security protocols.

 In four minutes, cyber looters pilfered $34,123 worth of virtual currency from a Virginia resident’s Coinbase (COIN) account, the 38-year-old told Yahoo Finance.

I received several txts last night sending me a 2fa code. I woke up and my bitcoin was transferred at 230am to some address. Any idea what happened? Was it my cell phone provider? Seems fishy to me since I could not detect any threats my phone. No idea how the culprit read my txt messages but oh well.

I am an active user of CoinBase and somehow my account was breached even with 2FA enabled. The hackers stole all of the coins in my account by converting them to BTC and sending them to their wallet. They then deposited $1k USD and purchased BTC using my debit card and stole it before I could lock my account down.

Taking my case to reddit. My account was hacked approximately 3 weeks ago and .50 BTC (approximately $23k USD) was stolen from my account. In summary, I decided to log into my account one day to check in on the balance. A hacker had locked my account out.

…hackers managed to get into the accounts and move funds off the platform, draining some accounts dry. Thousands of customers had already begun to complain to Coinbase that funds had vanished from their accounts…Coinbase did not disclose how much cryptocurrency was stolen in the attack.

CNBC interviewed Coinbase users across the country. The interviews and complaints revealed a pattern of account takeovers, where users see money suddenly vanish from their account, followed by poor customer service from the company. Since 2016, Coinbase users have filed more than 11,000 complaints against Coinbase with the Federal Trade Commission and Consumer Financial Protection Bureau, mostly related to customer service.

An increasing number of users of the highly popular cryptocurrency exchange Coinbase have found their accounts on the platform empty after hackers managed to gain access to them and drain their cryptocurrency wallets.

Loads of scams out there. Remember Coinbase does not support chat. You will never speak with a Coinbase employee.

I have been trying to contact Coinbase support since Thursday when I saw $25k BTC sold from my wallet without my consent and could not receive any assistance at all from Coinbase to protect my investment.

It was 10.6 bitcoins held in the wallet service Coinbase, the most well-funded and widely implemented service on the market.

All your money is gone. Whoops! Sorry for your loss. Some Coinbase account holders are losing their shit today as they look to their bank statements to find that the exchange has withdrawn excessive amounts of money from their accounts.

California-headquartered crypto trading platform Coinbase—has been named in at least 115 complaints sent to the U.S. Securities and Exchange Commission and the California Department of Business Oversight

“I believe Coinbase has engaged in fraud by knowingly marketing a service it knows it cannot actually provide,” the filing from November last year read, adding: “Coinbase knows it does not have the infrastructure to timely and adequately meet customer needs.” At the time, bitcoin and other virtual currencies were rocketing in value, leading to an unprecedented interest from eager new investors

Yesterday, Kevin Frye filed a complaint in the Southern District of Florida against T-Mobile USA, Inc. for allegedly conducting a “SIM-Swap” without his consent, resulting in the loss of tens of thousands of dollars worth of cryptocurrency. The plaintiff claimed that “T-Mobile Representatives were either complicit with the theft or grossly negligent” since they have been on “notice for years that their security measures were not adequate.”

A Pennsylvania woman who lost the equivalent of $20,000 in cryptocurrency as part of a mobile fraud scheme says T-Mobile failed to protect her account in the face of a wave of similar incidents.

Nine months before scammers stole $20,000 from Kesler’s Coinbase account, the suit argues, Jack Dorsey was the victim of another high profile SIM swap, in which outsiders seized control of the Twitter CEO’s information. Security journalist Brian Krebs also covered the issue in 2018, specifically reporting that a T-Mobile retail store employee was under investigation for making an unauthorized SIM swap.

Mr. Harris sued T-Mobile in July, alleging the company’s practices didn’t meet federal standards and allowed a hacker to take over his phone number in 2020 and steal bitcoin worth nearly $15,000 at the time, and more now.

T-Mobile declined to comment on the suit but motioned to move the case to arbitration. Like Verizon and AT&T, the company requires arbitration to resolve disputes in its terms of service, often leading to closed-door settlements.

Hackers stole the personal identification data for millions of past, present and prospective T-Mobile customers, leading to a huge class-action lawsuit.

Losing cellphone service is inconvenient. But in some cases, it also might mean you’re getting hacked.

“It’s a whole new wave of crime,” said Erin West, the deputy district attorney of Santa Clara County. “It’s a new way of stealing of money: They target people that they believe to have cryptocurrency,” she told CNBC.

Just when you think the massive T-Mobile hack can’t get any worse, on Friday the carrier announced that over 50 million people, including current and former customers as well as prepaid customers, were affected by the breach. Information like Social Security numbers, driver’s licenses and account PINs were exposed.

Cellphone carrier T-Mobile is being sued over allegations it failed to safeguard against a SIM swap scam that cost one customer $55,000 in lost.

The CEO of a crypto firm that recently settled with the SEC over its 2017 ICO is suing T-Mobile over a series of SIM-swaps that resulted in the loss of $8.7 million worth of crypto.

The suit accuses T-Mobile of having “abjectly failed” in its responsibility to protect the personal and financial information of its customers.

A victim of a crypto theft using SIM-swap attack has filed a lawsuit against T-Mobile, alleging the failure and negligence on the part of the US cell phone carrier in preventing these scams.

“This action arises out of T-Mobile’s systemic and repeated failures to protect and safeguard its customers’ highly sensitive personal and financial information against common, widely reported, and foreseeable attempts to illegally obtain such information,” the lawsuit alleged.

T-Mobile is currently facing a complaint against one of the victims of SIM swapping, a type of fraud.

Cheng believed that the attack would not have happened if not for “T-Mobile‘s negligent practices and its repeated failure to adhere to federal and state law.”

T-Mobile is facing yet another SIM swapping complaint involving cryptocurrency theft. Last week, a Philadelphia man named Richard Harris filed a complaint in the Eastern District of Pennsylvania against the wireless giant alleging he lost approximately $55,000 worth of Bitcoin due to the company’s failure to safeguard his account

The sim was successfully swapped which means that either it was done without the pin or the person knew the pin. Again, this is only possible if it was a T-Mobile employee and most likely one of the employees that help a month prior during the line add and upgrade.

When it comes to security or whatever it is leave T-Mobile. It is insider job someone is doing sim swaps.

T-Mobile confirmed this week that it was hit by a “highly sophisticated cyberattack” that exposed names, dates of birth, Social Security numbers and driver’s license information for more than 40 million consumers who had applied for credit with T-Mobile.

After a crazy week where T-Mobile handed over my phone number to a hacker twice, I now have my T-Mobile, Google, and Twitter accounts back under my control. However, the weak link in this situation remains and I’m wary of what could happen in the future.

American telecommunications provider T-Mobile has disclosed a data breach after an unknown number of customers were apparently affected by SIM swap attacks. SIM swap fraud (or SIM hijacking) allows scammers to take control of targets’ phone numbers after porting them using social engineering or after bribing mobile operator employees to a SIM controlled by the fraudsters.

Yesterday, someone went into a T-Mobile retail store used a fake California Drivers License to buy a copy of my SIM card.

And now for the crazy chain of events, where T-mobile allowed a complete stranger to do a SIM swap on me, and Coinbase allowed a complete stranger to change my Coinbase identity with no questions asked.

Silver Miller said that “with little more than a persuasive plea for assistance, a willing telecommunications carrier representative, and an electronic impersonation of the victim,” criminals can manage to steal millions of dollars targeting unsuspecting victims.

Hackers swapped my T-Mobile SIM card without my approval and methodically shut down access to most of my accounts and began reaching out to my Facebook friends asking to borrow crypto.

Coinbase has admitted that hackers stole crypto from thousands of its users’ accounts over a three-month period.

Bad actors were able to infiltrate the accounts of and steal cryptocurrency from around 6,000 Coinbase customers by exploiting a multi-factor authentication flaw.

Matthew doesn’t know how the hackers were able to access his Coinbase account, but he remembered that when he signed up with Coinbase, they advertised they had insurance.

My binance account was hacked a day before. All my funds were converted into ETC and withdrawn from binance. I received no confirmation mail for withdrawals too. All security steps – login password, 2FA, confirmation mail were compromised.

I don’t know how people can do this? I used strong password and also use all security option but no result this bloody f**king person got access my account.

The world’s crypto market turned red as rumours about Binance, the world’s most traded cryptocurrencies exchange, being hacked began circulating on the web yesterday morning. Some users reported that their alts on Binance were “market sold” at a loss and balances drained.

Yesterday, BeanThe5th made a thread in the popular /r/cryptocurrency subreddit, regarding a theft that has occurred on his or her Binance account. Many users who saw this Reddit thread were quite surprised, as it has become common knowledge that Binance is one of the most reputable and secure exchanges that exist.

Hackers have stolen $570 million from a blockchain linked with Binance. The largest crypto exchange has had to temporarily halt the operation of its Binance Smart Chain after the exploit.1 Since the hack, Binance Coin’s (BNB) price has also dropped noticeably, with the token down 3.5% in the last 24 hours. At the time of writing, it is trading at $281.

Hackers just stole $40 million worth of bitcoin from Binance, one of the largest cryptocurrency exchanges in the world. It’s hardly the first time crypto has been targeted by thieves. For a technology that’s supposed to be hyper secure, in practice, it’s often proven itself to be, well, not.

Binance, the world’s biggest cryptocurrency exchange, is investigating a hacking incident that affected a number of crypto tokens Friday. According to its founder and CEO Changpeng Zhao, a private key, used to encrypt or decrypt data, had been hacked.

“Initial analysis is developer private key was hacked, and the hacker updated the smart contract to a more malicious one,” Zhao said on Twitter, adding that the Ankr and Hay tokens were affected.

On Tuesday, May 7, Binance, the world’s largest cryptocurrency exchange, announced that malicious actors had compromised user application programming interface (API) keys and two-factor authentication (2FA) codes, enabling them to access the company’s hot wallet and steal more than 7,000 bitcoin (BTC).

Cryptocurrency exchange Binance temporarily suspended its blockchain network after hackers made off with around $570 million worth of its BNB token.

Hello, I have been impersonated and sim swapped, they hacked my emails, twitter, facebook, exchanges, literally everything including binance, which they stole 2 btc (daily limit) from today and will steal more if the account isn’t frozen by tomorrow. They logged in and somehow disabled my google authenticator and I cannot get into my account, microsoft is working on giving me the hacked email back that is related to binance but they say it will take 3 days to escalate the ticket. In 3 days the hackers will have already taken my entire balance so I really need the binance account frozen now before they can steal more.

My account was compromised with multiple security layers on it. Google 2FA and Email Authentication which i both had on it. My google 2FA was on a device only for my google authentication apps, I take necessary steps to prevent hacks & The crazy thing is i always receive emails when anything is changing or so on so when the hack was happening binance did not not alert my email or anything. All my securities was reset and email was changed.

Someone made a withdrawal on my Binance account when I was sleeping last night and took all my money away. My Binance account had 2FA on and everything was safe and secure but somehow the hacker managed to hack it and withdrew all my holdings out. Binance support does not have a hacked feature, so it’s pissing me off. Is there anyway that I can get it back? This is all my life savings.

Crypto exchange Gemini Trust Co. lacked proper safeguards that resulted in retirement-account holders losing around $36 million in Bitcoin and Ether when the master key got hacked, IRA Financial Trust said in a new lawsuit.

Then, on Tuesday of this this week, someone posted the entire stolen database for free on Breach Forums. It’s unclear whether this individual previously attempted to sell the database but was unsuccessful, covertly purchased it, or otherwise obtained it through some other means. We also still don’t know when the data breach occurred, though the second post attempting to sell the database claimed it was obtained in September.

Regardless, the personal information of Gemini’s 5.7 million customers is now publicly available online.

San Francisco resident Robert Ross, a father of two, noticed his phone suddenly lose its signal on Oct. 26. Confused, he went to a nearby Apple store and later contacted his service provider, AT&T. But he wasn’t quick enough to stop a hacker from draining $500,000 from two separate accounts he had at Coinbase and Gemini, according to Santa Clara officials.

My account on Gemini was hacked. My password and email address on Gemini were both changed. I have been trading on Gemini for 4 years. Gemini now claims that there is no account at Gemini with my email. I have a ton of USD in my Gemini account and they will not even confirm that the funds are frozen.

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