Sent Crypto on the Wrong Network to an Exchange?

If you sent crypto on the wrong network to a U.S. exchange, Dilendorf Law Firm can help. The firm focuses on crypto disputes and arbitration for U.S. customers.

How U.S. exchanges treat wrong‑network deposits

U.S. exchanges try to put all “wrong network” risk on you. Their user agreements and help pages say that unsupported or mis‑sent deposits are your problem, not theirs.

Support teams quote this language when they tell you your funds are “lost” or “irrecoverable.”

Coinbase (U.S.): “not liable” for unsupported assets

Coinbase’s U.S. User Agreement warns that you may use your wallet only for “Supported Digital Assets.”​

• “Your Digital Asset Wallet is intended solely for proper use of Supported Digital Assets as designated on the Coinbase Site.”​

• “Under no circumstances should you attempt to use your Digital Asset Wallet to store, send, request, or receive any assets other than Supported Digital Assets. Coinbase assumes no responsibility in connection with any attempt to use your Digital Asset Wallet with Digital Assets that we do not support.”​

• “You acknowledge and agree that Coinbase is not liable for any unsupported Digital Asset that is sent to a wallet associated with your Coinbase Account.”​

If you send crypto over an unsupported network, Coinbase points to this language. It tells users that such assets “may be permanently lost” and that it “cannot recover these assets or funds.”

Coinbase sometimes offers “asset recovery” tools. But those are discretionary. The contract is written so Coinbase can say it does not owe you a duty to recover.​​

Binance.US: “unable to recover/return” unsupported deposits

Binance.US uses similar wording. Its help center is blunt about wrong‑network deposits.

• “Binance.US is unable to recover/return deposits of unsupported assets or deposits sent using unsupported networks.”​

• It notes that sending to the wrong network “often lead[s] to irrecoverable funds.”​

• Another page adds: “Binance.US is not liable for any losses if you deposit an unsupported asset, deposit assets using an unsupported network, or transfer an asset to an address not owned by Binance.US.”​

Binance.US has a “Deposit Recovery Tool” for some cases. But it excludes unsupported assets and unsupported networks.​

Uphold: refusing to retrieve funds on unsupported networks

Uphold takes the same position. In complaints involving wrong‑network transfers, Uphold admits the funds are at a wallet linked to your account but still refuses to act.

In one BBB response, Uphold wrote:

• “Although the transaction appears on the blockchain at an address associated with your Uphold account, our platform infrastructure does not support access to assets on unsupported networks.”​

• “While we sympathize with the situation and understand that mistakes can happen, we regret to inform you that we are unable to retrieve or return funds sent via unsupported networks at this time.”​

Users report the same outcome. If the asset or network is “unsupported,” Uphold tells them: “we cannot recover them. They’re gone!”​

What this means for U.S. victims

The pattern is clear:

• Exchanges define what is “supported.” They can change this at any time.

• If you send crypto on an unsupported network, they say they are “not liable” and “unable to recover/return” your funds.

• They use this language to close your ticket, even when blockchain data shows the funds in an exchange‑controlled wallet.

Many victims stop there. They assume there are no options.

How Dilendorf Law Firm helps

Max Dilendorf and Dilendorf Law Firm focus on exactly these kinds of disputes. The firm has handled more than 130 cybercrime and crypto‑related arbitrations against exchanges and telecom carriers in U.S. forums such as AAA, JAMS, and NAM.

Here is how the firm approaches wrong‑network cases:

• Read the contract. The team analyzes the U.S. user agreement, risk disclosures, and arbitration clause that applied to your account and date of loss.

• Trace the funds. Using blockchain tools, they show your funds reached an address controlled by the exchange.

• Attack one‑sided terms. In arbitration, they argue that boilerplate “not liable” language cannot excuse an exchange when its own design, warnings, or support behavior helped cause the loss.

• Run the arbitration. They draft the demand, handle discovery, work with experts, and present your case at the hearing. They have already done this in 130+ cyber and crypto matters.​

This is core work for the firm, not a side project.

When to contact Dilendorf Law Firm

Consider contacting Dilendorf Law Firm if:

• You are a U.S. customer.

• You sent BTC, ETH, USDT, USDC, or another asset to Coinbase, Binance.US, Uphold, or another U.S. platform on the wrong network.

• Support pointed you to language like “not liable for any unsupported Digital Asset” or “unable to recover/return deposits of unsupported assets or deposits sent using unsupported networks.”

The firm can review your transaction, explain the terms that exchanges rely on, and outline arbitration or other strategies.

With experience in more than 130 crypto and cybercrime arbitrations, Dilendorf Law Firm is well‑positioned to challenge “lost forever” responses and pursue recovery of wrong‑network deposits