Binance.US Arbitration — Step-by-Step FAQ Guide
If your Binance.US account was compromised, the path to resolution exists. These FAQs explain, step by step, who you’re dealing with, the required pre-filing steps, how arbitration works, what it costs, and how to build a strong, well-documented claim to recover your losses.
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Can I sue Binance.US in court after a hack?
No. Under the Terms, customer disputes go to binding arbitration, not court:
“Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (‘AAA’), Consumer Arbitration Rules, in effect on the date of the Terms you are currently bound by […] [BAM and You] waive any right to proceed in a court of law or to have their claims heard by a jury.”
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Who exactly do I file against?
BAM Trading Services, Inc. (Binance.US)—not Binance.com. Your notices and arbitration are filed against BAM Trading Services, Inc. Using the wrong entity can delay or derail your claim.
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What does arbitration look like under the Terms?
Per the Terms:
“The arbitration shall: (1) be conducted by a single, neutral arbitrator in the English language; (2) be held virtually and not in person for all proceedings related to the arbitration, except by mutual agreement of all parties; and (3) be limited to one deposition per party, except by mutual agreement of all parties or upon a showing of need.”
For smaller claims:
“Furthermore, in cases where neither party’s claim(s) or counterclaim(s) exceed $25,000, both parties agree to waive an arbitration hearing and resolve the dispute solely through submissions of documents to the arbitrator.”
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What steps are required before I can file arbitration?
You must complete all pre-arbitration steps in order:
- Open a Support Ticket (report the hack).
- Submit a Formal Complaint to resolutions@binance.us with a clear description and evidence.
- Send a Notice of Dispute to legal@binance.us (account info, claim summary, and what you want).
After Binance.US receives a complete Notice:
“Once a complete Notice of Dispute has been received, the recipient has 60 days to investigate the claims […]. An arbitration cannot be filed until the Informal Resolution Period has ended.”
Skipping or mishandling this Notice lets Binance.US ask the arbitrator to delay or dismiss your case.
(See our companion guide: What to Do If Your Binance.US Account Gets Hacked)
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How do I actually file with AAA?
After the 60-day informal period ends, submit the AAA Consumer Arbitration Demand Form online (through adr.org) and pay the consumer filing fee.
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How much will this cost me?
The Terms state:
“Costs of arbitration, including AAA administrative fees, shall be apportioned between you and BAM in accordance with the AAA Consumer Arbitration Rules.”
In practice, the consumer filing fee is capped under the AAA Consumer Rules, and Binance.US covers most administrative/arbitrator fees.
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What should I expect after filing?
Arbitration begins when you file your claim with AAA and pay the consumer filing fee. Binance.US must then pay the remaining administrative and arbitrator costs under AAA’s fee schedule.
AAA appoints a neutral arbitrator, and a short online scheduling call will set the deadlines for the case. The process includes limited evidence exchange—usually just one deposition per side—and a hearing if necessary. For smaller claims, the case is often resolved entirely on the written submissions.
Most cases take nine to twelve months from filing to decision.
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What evidence should I gather to strengthen my claim?
Arbitrators rely heavily on the documents submitted. A clean and well-organized file can make or break your case. Make sure to collect transaction IDs, timestamps, screenshots of your account activity, login and device logs, any suspicious API key activity, and all emails or messages with Binance.US support.
It’s also smart to file an IC3 report with the FBI and make a police report—these documents add credibility to your claim. Finally, prepare a short timeline that shows when your account was secure, when the theft happened, and what steps you took afterward.
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How do I write the arbitration demand?
Your arbitration demand doesn’t need to be written like a legal brief. You’ll need to complete the AAA Consumer Arbitration Demand Form online and submit it through www.adr.org.
A clear, factual statement works best. Include who the parties are, what happened, how much was stolen, and what you’re asking for.
Engaging experienced legal counsel can help you structure a strong, well-supported claim and anticipate the exchange’s defenses. A well-organized demand makes the arbitrator’s job easier — and that often works in your favor.
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Can I join a class action instead of arbitration?
No. The Terms include a class-action waiver—you must bring your claim individually in arbitration.
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Do I need a lawyer?
Not required, but Binance.US will have counsel. Having a lawyer on your side can help ensure your Notice of Dispute is valid, your AAA demand is airtight, and your evidence is properly organized and presented.
A skilled legal team can also help you minimize your costs, navigate procedural deadlines, and negotiate a stronger settlement if one is offered.
Contact Us
If your crypto was stolen from Binance.US and you’re ready to take action, we can help you file your claim, prepare your evidence, and navigate the arbitration process.
With over six years of experience and a record of handling more than 100 consumer arbitration cases, our firm has pursued claims against major cryptocurrency exchanges as well as leading phone carriers such as Verizon, T-Mobile, and AT&T.
Our attorneys are experienced in navigating proceedings before AAA, JAMS, and NAM, and understand the procedural and strategic nuances that can make or break a case. We also represent victims whose assets were stolen not only from regulated exchanges but also from self-custody wallets like MetaMask and other decentralized platforms.
Reach out to us today to discuss your case and legal options: (212) 457-9797 | info@dilendorf.com.
Attorney Advertising. Prior results do not guarantee a similar outcome. This information is provided for educational purposes and is not legal advice.
